Coordinator, Property Compliance
About The Position
The Property Compliance Coordinator performs daily functions supporting market adherence to HOA and municipal rules and regulations. The role uses dashboards and reports to identify trends, risks, and opportunities and to drive timely action and operational improvements. It triages compliance communications, engages with HOAs, municipalities, and third-party management companies, and represents the company in escalated or sensitive external interactions. The coordinator processes violations through the curing workflow, validates evidence, coordinates with market and maintenance teams, and maintains accurate violation records. The role also helps reduce financial exposure by negotiating fine waivers or reductions and ensuring accurate amounts, documentation, and chargeback processes in partnership with Property Directors.
Requirements
- High school diploma or GED.
- Proven experience in customer service, administration, and/or HOA or property management.
- Proficiency in Microsoft software applications.
- Ability to solve problems constructively, work with limited supervision, and work in a team environment.
- Excellent customer service, written and verbal communication, and interpersonal skills.
Nice To Haves
- Knowledge of Yardi and/or Salesforce.
Responsibilities
- Use dashboards and reports to identify trends, risks, and opportunities and drive timely action and operational improvements.
- Triage and prioritize HOA and compliance-related communications.
- Maintain proactive engagement with HOAs, municipalities, and third-party management companies.
- Represent the company in escalated or sensitive external interactions, such as board meetings and court hearings.
- Process violations through the curing workflow, partner with market teams, use dashboards to confirm resolution, and escalate delays as needed.
- Validate curing evidence and coordinate with HOA CSRs and Maintenance teams to resolve outstanding issues and document closure.
- Negotiate fine waivers or reductions, confirm accurate amounts, and ensure documentation and chargeback processes in partnership with Property Directors.
- Maintain accurate violation records by removing duplicates, merging records, and ensuring notices and fines are attached.
Benefits
- Annual bonus program; discretionary bonus eligibility is also noted.
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Long-term and short-term disability insurance
- Paid time off, including vacation accrual, sick time, standard holidays, and floating holidays
- 401(k) with company matching contributions
- Casual dress
- Team events and gatherings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
