Coordinator Patient Access Quality
About The Position
Franciscan Health Michigan City Campus 3500 Franciscan Way Michigan City, Indiana 46360 There are so many important jobs that go into providing the very best health care. Jobs that patients may never notice, but could be critical to their care. This is one of those jobs. Our Patient Access Quality Coordinator audits registrar’s daily work for accuracy and compliance. It’s the sort of job that needs a detailed eye and a knack for problem solving. WHO WE ARE Franciscan Health is a non-profit health care ministry with primary and specialty care physician groups located throughout Indiana. Franciscan is known for our mission of caring. Our values of Respect for Life; Fidelity to Our Mission; Compassionate Concern; Joyful Service; and Christian Stewardship extend to our employees and patients. With 11 hospital ministries, Franciscan Health is one of the largest Catholic health care organizations in the Midwest. Franciscan Health includes over 1,000 employed physicians and advanced practice providers. Franciscan providers enjoy a team approach to care. Of our 260+ locations, many are nationally recognized Centers of Health Care Excellence.
Requirements
- High School Diploma/GED
- 2 years Patient Access experience in registration or scheduling.
- 2 years Epic hospital/ambulatory Patient Access experience
Nice To Haves
- Certified Healthcare Access Associate (CHAA) - The National Association of Healthcare Access Management (NAHAM)
Responsibilities
- Determine when new employees have met all departmental requirements and have reached proficiency suitable for independent work.
- Conduct random daily audits of registrars’ work, and meet with supervisors to review errors and suggest corrective actions.
- Provide support in all aspects of the patient registration areas, including inpatient, outpatient, and the Emergency Room.
- Provide input to supervisors for new hire evaluations regarding their proficiency and growth.
- Prepare statistical data to demonstrate quality improvement within the department.
- Assist with all aspects of registration duties when patient census is high, to ensure efficient patient registration.
- Prepare and update the employee manual and ensure accuracy and compliance with regulatory standards.
- Audit and review new employees’ work for accuracy, compliance, and progress.
- Assist with training of employees on new computer programs, new procedures, and equipment within the department.
Benefits
- Comprehensive benefit offerings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
