Coordinator Patient Access Quality

Franciscan Alliance, Inc.•Crown Point, IN

52d•Hybrid

About The Position

Franciscan Health is seeking a Patient Access Quality Coordinator to audit registrar’s daily work for accuracy and compliance. This role requires a detailed eye and a knack for problem-solving. Franciscan Health is a non-profit health care ministry with primary and specialty care physician groups located throughout Indiana. It is known for its mission of caring and values of Respect for Life, Fidelity to Our Mission, Compassionate Concern, Joyful Service, and Christian Stewardship. With 11 hospital ministries, it is one of the largest Catholic health care organizations in the Midwest, including over 1,000 employed physicians and advanced practice providers. Many of its 260+ locations are nationally recognized Centers of Health Care Excellence.

Requirements

Required High School Diploma/GED
2 years Patient Access experience in registration or scheduling. Required

Nice To Haves

2 years Epic hospital/ambulatory Patient Access experience Preferred
Certified Healthcare Access Associate (CHAA) - The National Association of Healthcare Access Management (NAHAM) Preferred

Responsibilities

Determine when new employees have met all departmental requirements and have reached proficiency suitable for independent work.
Conduct random daily audits of registrars’ work, and meet with supervisors to review errors and suggest corrective actions.
Provide support in all aspects of the patient registration areas, including inpatient, outpatient, and the Emergency Room.
Provide input to supervisors for new hire evaluations regarding their proficiency and growth.
Prepare statistical data to demonstrate quality improvement within the department.
Assist with all aspects of registration duties when patient census is high, to ensure efficient patient registration.
Prepare and update the employee manual and ensure accuracy and compliance with regulatory standards.
Audit and review new employees’ work for accuracy, compliance, and progress.
Assist with training of employees on new computer programs, new procedures, and equipment within the department.