Coordinator of START Program

Mental Health America of South Central Kansas•Eastborough, KS

5d•Hybrid

About The Position

The Coordinator of START Program is responsible for providing direct service delivery, care coordination, monitoring client progress, client engagement, and ensuring documentation and compliance with agency policies and START standards. This role involves completing various assessments and documentation, maintaining a caseload, providing outreach, coordinating support meetings, and collaborating with individuals, families, providers, and cross-system partners. The coordinator will use START tools to assess needs and plan interventions, monitor progress, and provide rotational on-call crisis support. They will also engage individuals and families respectfully, provide education and consultation, and develop materials for clinical education meetings. Accurate and timely documentation using MHA systems is required, along with maintaining confidentiality and complying with all relevant requirements. Successful completion of START Coordinator training within a specified timeframe is also a requirement.

Requirements

Bachelor's degree in social work, psychology, or other human services field required; master's degree preferred.
At least two years of experience working with individuals with intellectual and developmental disabilities and co-occurring mental health needs.
Experience working collaboratively with individuals, families, providers, and complex service systems.
Strong independent judgment, organization, interpersonal communication, and professional writing skills.
Ability to complete START Coordinator certification within 12 months of employment.
Personal insurance and valid driver's license required.
Ability to travel to and work in home, day, vocational, and community-based settings.

Nice To Haves

Master's degree preferred.

Responsibilities

Complete START screenings, intake assessments, Comprehensive Service Evaluations, admission and discharge summaries, and other required service documentation.
Maintain an active caseload and provide ongoing coordination and support through stabilization, adjusting service intensity based on individual need.
Provide outreach in individuals' homes, day programs, vocational settings, and other community locations.
Coordinate support meetings and collaborate with individuals, families, providers, and cross-system partners to develop and implement crisis prevention and intervention plans.
Build effective linkages among families, service providers, healthcare partners, and local emergency services.
Participate in the Center for START Services National Network, including online resources, conference calls, study groups, and the annual conference as assigned.
Use the START Action Plan, ecomaps, systemic analysis, and other START tools to assess needs, plan interventions, and provide consultation to systems and teams.
Monitor each individual's progress, risk factors, and level of stabilization and adjust coordination strategies in response to changing needs.
Provide rotational on-call crisis support as part of the 24-hour START program.
Engage individuals and families respectfully and consistently, supporting their participation in assessment, crisis planning, and stabilization efforts.
Provide clear education, consultation, and practical support to strengthen individual and family capacity.
Develop materials and present at Clinical Education Team meetings as assigned by the START Clinical Director or designee.
Complete accurate, timely, and secure documentation and data entry using required MHA systems and devices.
Maintain confidentiality and comply with agency policy, START standards, funding requirements, and applicable legal and ethical requirements.
Successfully complete START Coordinator training and demonstrate required competencies within 12 months of employment, or within 18 months for a part-time Coordinator.