START Coordinator

YAI•Berkeley, CA

About The Position

The START Coordinator manages an active caseload of up to 20–25 individuals referred for START Services and provides systemic consultation based on assessments and outreach. The role includes regular outreach to individuals’ homes and day or vocational settings, conducting evaluations and assessments in person or by telehealth according to support needs and project scope. The coordinator supports referrals, screens people for START enrollment, completes intake assessments, and refers individuals to clinical or medical leadership or the Resource Center as appropriate. The coordinator organizes support meetings and develops crisis plans using the START Action Plan, coordinating responses with clinical and medical leadership and escalating concerns as needed. They prepare service evaluations, crisis prevention and intervention plans, assessments, and other documentation for START services and programs. The position also involves recurring consultation and staff meetings, scheduled rotational on-call crisis support, timely documentation and data entry, community partner outreach, and developing and presenting materials at Clinical Education Team Meetings. The START Coordinator participates in the Center for START Services National Network and completes required trainings, including START Coordinator certification. The role requires compliance with YAI policies, applicable state and federal regulations, and HIPAA. Regular travel across assigned regions is required, with occasional travel to other regions or states for meetings and events. On-call coverage may extend beyond regular work hours, including weekdays, weekends, evenings, and overnight on a 24/7 basis as required.

Requirements

Master’s degree in Mental Health, Psychology, Counseling, Social Work, or another human services field, and at least two years of experience working with the I/DD population and/or behavioral health needs; alternatively, a satisfactory combination of education, experience, and/or training authorized by START/NCSS and/or the appropriate state regulatory agency, with at least a bachelor’s degree in a human services discipline required for all START Coordinators.
Complete START Coordinator Certification training within 12 months of appointment and demonstrate competencies in all associated areas.
Ability to provide regularly recurring on-call crisis coverage beyond regular work hours, including weekdays, weekends, evenings, and/or overnight on a 24/7 basis as required.
Ability to travel regularly across assigned regions for in-person assessments, evaluations, and visits, and occasionally to other regions or states for NCSS meetings or events.
Ability to meet the position’s physical demands, including handling objects, tools, or controls; walking, sitting, standing, bending, twisting, stooping, kneeling, crouching, pushing, pulling, and reaching; lifting, carrying, and transporting items weighing up to 25 pounds; and implementing crisis intervention plans, which may include running.
Ability to work with complex systems and an interest in the population.
Exceptional interpersonal and problem-solving skills.
Independent and organized, with strong communication and writing skills.
Highly flexible personality and willingness to take initiative.
For assignments in California: valid driver’s license.

Nice To Haves

Experience working with individuals with I/DD who have co-occurring diagnoses and complex behavioral needs.
Experience working with people and their families and/or social service providers.
Verbal and/or written fluency in Spanish; fluency in other languages may be preferred depending on assigned region and caseload.

Responsibilities

Manage an active caseload of up to 20–25 individuals referred for START Services and provide systemic consultation based on assessment and outreach findings.
Conduct regular outreach visits and evaluations in individuals’ homes, day settings, and vocational settings, in person or by telehealth as appropriate.
Assist with referrals for consultation and treatment, screen for START enrollment, complete intake assessments, and make appropriate referrals to clinical or medical leadership or the Resource Center.
Coordinate support meetings and develop crisis plans using the START Action Plan; coordinate responses and escalate concerns as appropriate.
Develop Comprehensive Service Evaluations, Cross-Systems Crisis Prevention and Intervention Plans, intake and assessment documents, intervention and outcome plans, and other applicable service documentation.
Participate in recurring consultation, staff, and other meetings with START leadership, the clinical team, and the START Therapeutic Coaching program.
Provide regularly scheduled rotational on-call support as part of the START team.
Complete and maintain applicable documentation, paperwork, and records on time, including resolution of concerns and incident reporting.
Enter required data into the START Information Reporting System and other appropriate systems accurately and promptly.
Conduct regular outreach with community partners to maintain linkages and relationships.
Develop materials and present at Clinical Education Team Meetings as assigned.
Participate in the Center for START Services National Network through its online resource center, conference calls, study groups, annual conference meeting, and/or other START events as recommended.
Complete and maintain required trainings, including START Coordinator certification, to meet YAI, NCSS, and applicable regulatory requirements.
Comply with applicable federal, state, local, and other regulatory requirements, including HIPAA.
Perform other duties as assigned.