Coordinator - START

YAI•Stockton, CA

About The Position

The START Coordinator manages a caseload of up to 20–25 individuals referred for START Services, providing assessments, outreach, systemic consultation, and coordination with individuals’ support systems and clinical teams. The role includes in-person and telehealth work across assigned regions, crisis planning and support, coordination of referrals and meetings, and development of service evaluations, prevention and intervention plans, and other program documentation. The Coordinator also maintains records and required data, builds relationships with community partners, participates in START leadership and national network activities, delivers assigned educational presentations, and completes required training and certification. Regular rotational on-call coverage is part of the role, including crisis coverage beyond regular work hours.

Requirements

Master’s degree in Mental Health, Psychology, Counseling, Social Work, or another Human Service field; alternatively, a satisfactory combination of education, experience, and/or training authorized by START/NCSS or an appropriate state regulatory agency. All START Coordinators must have at least a bachelor’s degree in a human services discipline.
At least two years of experience working with the I/DD population and/or behavioral health needs, unless an authorized satisfactory combination of education, experience, and/or training applies.
Complete START Coordinator Certification training within 12 months of appointment and demonstrate competencies in all associated areas.
Ability to provide regularly recurring on-call crisis coverage beyond regular work hours, including weekdays, weekends, evenings, and/or overnight, as required.
Ability to travel regularly across assigned regions for assessments, evaluations, and visits, and occasionally travel to other regions or states for NCSS meetings or events.
Ability to meet the physical demands of the role, including handling objects, walking, sitting, standing, bending, twisting, stooping, kneeling, crouching, pushing, pulling, reaching, lifting and carrying items weighing up to 25 pounds, and potentially running to implement crisis intervention plans.
Ability to work with complex systems and interest in the population.
Exceptional interpersonal and problem-solving skills.
Independence, organization, strong communication and writing skills, flexibility, and willingness to take initiative.
For assignments in California: valid driver’s license.

Nice To Haves

Experience working with individuals with I/DD who have co-occurring diagnoses and complex behavioral needs.
Experience working with people and their families and/or social service providers.
Verbal and/or written fluency in Spanish; fluency in other languages may be preferred depending on region and caseload.

Responsibilities

Maintain an active caseload of up to 20–25 individuals referred for START Services and provide systemic consultation based on assessments and outreach findings.
Conduct regular outreach visits in individuals’ homes, day settings, or vocational settings, using in-person and/or telehealth visits as required.
Assist with consultation and treatment referrals, screen individuals for START enrollment, complete intake assessments, and refer to clinical staff or other resources as appropriate.
Coordinate support meetings and develop crisis plans using the START Action Plan; coordinate responses with Medical and/or Clinical Directors and escalate concerns as appropriate.
Develop Comprehensive Service Evaluations, Cross-Systems Crisis Prevention and Intervention Plans, intake and assessment materials, Therapeutic Coaching intervention and outcome plans, Resource Center admissions and discharges, and other applicable documentation.
Participate in recurring consultation, staff, and other meetings with START leadership, the clinical team, and the START Therapeutic Coaching program.
Provide regularly scheduled, rotational on-call support as part of the START team.
Complete and maintain documentation, paperwork, records, incident reports, and concern-resolution records in a timely manner.
Enter required data into the START Information Reporting System and other systems as required by the state.
Conduct outreach with community partners to maintain relationships and linkages.
Develop materials and present at Clinical Education Team Meetings as assigned.
Participate in the Center for START Services National Network through its resource center, calls, study groups, conferences, and other recommended events.
Complete required training and maintain compliance with YAI policies, NCSS requirements, and applicable state regulations, including obtaining and maintaining START Coordinator certification.
Comply with applicable federal, state, local, and other regulatory requirements, including HIPAA.
Perform other duties as assigned.