Coordinator - START

YAI•Stockton, CA

About The Position

The START Coordinator provides services to individuals referred for START Services, maintaining an active caseload of up to 20–25 individuals. The position conducts assessments and outreach, provides systemic consultation to individuals’ support systems, coordinates crisis planning and referrals, and develops service evaluations, intervention plans, and related documentation. Services may be delivered in person or through telehealth, depending on support needs and project scope. The Coordinator works with START leadership, clinical staff, community partners, and other systems, and provides regularly scheduled on-call crisis support. The role requires timely documentation and data entry, ongoing training and START Coordinator certification, compliance with applicable regulations and HIPAA, and regular travel across assigned regions. On-call coverage may extend beyond regular hours and include weekdays, weekends, evenings, or overnight coverage on a 24/7 basis, as required.

Requirements

Master’s degree in Mental Health, Psychology, Counseling, Social Work, or another Human Service field, and at least two years of experience working with the I/DD population and/or behavioral health needs; alternatively, a satisfactory combination of education, experience, and/or training authorized by START/NCSS and/or the appropriate state regulatory agency. All START Coordinators must have at least a bachelor’s degree in a human services discipline.
Successful completion of START Coordinator Certification training within 12 months of appointment, including demonstration of competencies in associated areas.
Ability to provide regularly recurring on-call coverage for crisis services beyond regular work hours, including weekdays, weekends, evenings, and/or overnight on a 24/7 basis as required by START leadership.
Ability to travel regularly across assigned regions for in-person assessments, evaluations, and visits, and occasionally to other regions or states for NCSS meetings or events.
Ability to meet the physical demands of the position, including handling objects, tools, or controls; walking, sitting, standing, bending, twisting, stooping, kneeling, crouching, pushing, pulling, and reaching; lifting, carrying, and transporting items weighing up to 25 pounds; and implementing crisis intervention plans, which may include running.
Ability to work with complex systems and interest in the population served.
Exceptional interpersonal and problem-solving skills.
Independent and organized, with strong communication and writing skills.
Highly flexible disposition and willingness to take initiative.
For assignments in California, a valid driver’s license is required.

Nice To Haves

Experience working with individuals with I/DD who have co-occurring diagnoses and complex behavioral needs.
Experience working with people and their families and/or social service providers.
Verbal and/or written fluency in Spanish is highly preferred; fluency in other languages may be preferred depending on assigned region and caseload.

Responsibilities

Maintain an active caseload of up to 20–25 individuals referred for START Services and provide systemic consultation based on assessment and outreach findings.
Conduct regular outreach visits to individuals’ homes, day settings, and/or vocational settings, completing evaluations and assessments through in-person and/or telehealth visits as appropriate.
Assist with consultation and treatment referrals, screen individuals for START enrollment, complete intake assessments, and refer individuals to appropriate clinical staff, directors, or the Resource Center.
Coordinate support meetings and crisis plan development using the START Action Plan, share information and results, coordinate responses, and escalate concerns appropriately.
Develop Comprehensive Service Evaluations, Cross-Systems Crisis Prevention and Intervention Plans, intake and assessment materials, intervention and outcome plans, Resource Center admissions and discharges, and other applicable service documentation.
Participate in recurring consultation, staff, and other meetings with START leadership, the clinical team, and the START Therapeutic Coaching program.
Provide regularly scheduled, rotational on-call support as part of the START team.
Complete and maintain applicable documentation, paperwork, and records promptly, including documentation of concern resolution and incident reporting.
Enter required data into the START Information Reporting System and other applicable systems accurately and on time.
Conduct regular outreach with community partners to maintain relationships and linkages.
Develop materials and present at Clinical Education Team Meetings as assigned.
Participate in the Center for START Services National Network activities, including its online resource center, conference calls, study groups, annual conference meeting, and other recommended START events.
Complete and maintain required training and obtain and maintain START Coordinator certification in accordance with YAI, NCSS, and applicable state requirements.
Comply with applicable federal, state, local, and other regulatory requirements, including HIPAA.
Perform other duties as assigned.