Coordinator of Quality Outcomes (CQO)

ViaQuest • Terre Haute, IN

8d

About The Position

ViaQuest Community Solutions provides support and services to individuals with developmental disabilities in their homes through its Circle of Care. The Coordinator of Quality Outcomes (also identified in the posting as Program Director) manages the overall system of supports and services for individuals served, coordinates personnel and service delivery, and oversees program finances. The role supervises Team Leaders and ensures service teams communicate effectively, appointments and related documentation are tracked and handled appropriately, and regulatory requirements are met at all sites. The position includes participation in an on-call rotation.

Requirements

• Understand and accept people with various lifestyles and values.
• Bachelor's degree or a minimum of 8–10 years of relevant work experience.
• Three years of increasing management and supervisory experience coordinating residential programs for people with developmental disabilities.
• Be at least 18 years of age.
• Provide verification of a good driving record, a valid driver's license, current and unexpired auto insurance, and reliable transportation.
• Be willing and able to participate on a multidisciplinary self-directed team.
• Demonstrate empathy for the people supported.
• Pass a criminal background check.

Responsibilities

• Manage the overall system of supports and services provided to individuals served.
• Manage personnel and coordinate service delivery.
• Ensure individuals' service teams operate and communicate effectively.
• Provide financial oversight of the program.
• Supervise Team Leaders.
• Ensure Team Leaders have the tools needed to schedule and track relevant medical, dental, counseling, psychiatric, and other appointments.
• Ensure documentation is completed, forwarded, and filed appropriately.
• Ensure regulatory requirements are consistently achieved at all sites.

Benefits

• Paid training.
• Benefit package for full-time employees, including medical, vision, dental, disability, and life insurance, and a 401(k).
• Paid time off.
• Employee referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager