Quality and Outcomes Specialist

Arrowleaf•Vienna, IL

6h•$48,824 - $53,609•Hybrid

About The Position

Arrowleaf is hiring a Quality and Outcomes Specialist for its Behavioral Health area, supporting the Strategic Prevention Framework for Prescription Drugs (SPF-Rx), the Supplies, Access, Facilitation, and Education (SAFE) program, and Telehealth-2. These programs address prescription drug misuse prevention, harm reduction, and access to behavioral health and substance use treatment in rural southern Illinois. The position is based in Vienna, Illinois, or Anna, Illinois, or may be hybrid, depending on office space availability. The role is full-time, 40 hours per week, non-exempt, and reports to the Program Specialist. This is identified as a management position. The specialist coordinates data collection, analysis, reporting, grant compliance, quality assurance, and continuous quality improvement across assigned programs. The role monitors program outcomes and deliverables, supports audits and grant management, reviews documentation, prepares reports and presentations, and works with program leadership, agency staff, funders, and community partners. Work includes travel to agency and community locations, and evening and weekend availability is required.

Requirements

Bachelor's degree in human services, Public Administration, Public Health, or a closely related field.
Knowledge of substance use prevention, behavioral health, and community-based or public health programming.
Strong organizational and project coordination skills, including the ability to track deliverables and meet deadlines.
Proficiency with Microsoft Office, particularly Excel, and ability to learn new data and reporting systems.
Excellent written and verbal communication skills for report preparation and continuous quality improvement efforts.
Ability to interpret data and translate findings into program improvements.
Ability to work independently under supervision, maintain confidentiality of sensitive information, and collaborate effectively with staff, partners, and community stakeholders.
Travel to off-site/community-based locations for direct service delivery and to agency sites when appropriate.
Evening and weekend availability.
Must be at least 21 years of age.
Must complete and maintain required registry clearance and criminal fingerprint background checks.
Must maintain First Aid and CPR certification.
Requires prolonged sitting and prolonged computer use.
Requires confidential office space at home and reliable internet.
Valid driver's license and minimum liability automotive insurance.

Nice To Haves

One year of experience in data management and/or grant compliance in behavioral health or public health settings.
Experience with grant reporting, performance monitoring, or continuous quality improvement.
Familiarity with federal and state grant reporting systems and requirements.

Responsibilities

Coordinate data collection, tracking, analysis, and reporting for assigned programs; maintain systems and documentation for outcomes, services, referrals, participation, and performance measures.
Coordinate required quarterly, annual, federal, state, and other funder-required grant reporting across assigned programs.
Monitor progress toward program goals, objectives, deliverables, and outcome measures; identify data, compliance, or performance concerns for follow-up with the supervisor and program leadership.
Support Continuous Quality Improvement (CQI) by reviewing data with program leadership and REA Analytics, identifying trends and gaps, and assisting with improvement strategies and follow-up.
Coordinate audit preparation and assist with program and grant audits; maintain organized supporting documentation and records.
Coordinate annual review and updates of program policies and procedures to align with funder, regulatory, accreditation, and agency requirements.
Conduct QAUR (Quality Assurance and Utilization Review) chart reviews, prepare related reports, and complete service note quality reviews.
Assist with DARTS billing and reporting in coordination with designated agency staff.
Support grant management, including required plans, applications, renewals, and preparation of documentation requested by funders or agency leadership.
Prepare routine program reports, data summaries, and presentations for leadership, funders, CQI activities, and community partners.
Participate in programmatic, CQI, funder, and community partner meetings as assigned; promote cross-program collaboration and represent Arrowleaf at coalition meetings, trainings, and community events when appropriate.
Perform other assigned duties related to program outcomes, quality assurance, data management, grant compliance, evaluation, and continuous quality improvement.

Benefits

Health, vision, and dental insurance options available after the first day of the month following 60 calendar days of employment.
Up to $50,000 life insurance policy.
401(k) with company match for qualifying staff.
Voluntary benefits, including critical illness, short-term disability, accident/incident, and hospital indemnity coverage.
Mileage reimbursement.
Up to 376 hours of paid time off during the first year, including 13 paid holidays, up to 40 hours of personal time, 12 sick days, 40 hours of bereavement leave, 12 vacation days after a six-month probation period, and 8 hours of volunteer paid time off per year.
Paid advanced training and certification opportunities.
Free clinical supervision for licensure (LCSW, LCPC, CADC).
Leadership and advancement opportunities.
Public Service Loan Forgiveness (PSLF) eligible employer.
CCBHC Workforce Career Accelerator Program.
National Health Service Corps (NHSC) eligible site.
Additional opportunities for compensation above starting salary.