RN Quality Outcomes - Flagstaff

Northern Arizona Healthcare•Flagstaff, AZ

About The Position

The Quality Outcomes RN improves patient care quality and leads evidence-based improvement efforts in acute and ambulatory care settings. The role collaborates with multidisciplinary teams to identify and address improvement opportunities, support compliance with regulatory and accreditation requirements, analyze data from multiple sources, and proactively assess care delivery processes to identify issues before harm occurs. It applies clinical expertise, evidence-based practice, and process-improvement skills to develop and implement strategies that support high reliability and improve clinical outcomes. As a Metabolic Bariatric Surgical Coordinator, the RN serves as the primary liaison between Flagstaff Medical Center and the Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program (MBSAQIP), supports ongoing compliance with MBSAQIP standards and the accreditation process, and maintains documentation of covering surgeons’ call schedules while providing access to those schedules to relevant departments. The role also supports quality leadership and integration, health data analytics, performance and process improvement, and compliance and safety. It provides education and resources, advises multidisciplinary committees, supports quality review and accountability processes, develops dashboards and scorecards, applies improvement tools, monitors results, and promotes compliance with applicable standards, regulations, and reporting requirements.

Requirements

Active, unrestricted Arizona RN License.
At least 3 years of clinical practice in acute care, ambulatory care, healthcare-related evidence-based practice, research, or quality.
Experience as a formal or informal leader in local or system process-improvement initiatives.
Experience mentoring and motivating colleagues to achieve practice excellence.
Experience networking with healthcare professionals and identifying stakeholders when planning practice change.
Experience with data management and the ability to interpret data and implement change based on factual information.
Understanding of computers and competence using computers and basic software programs.
RNs hired on or after July 1, 2016, must graduate from a BSN program within 6 years of hire into an RN position.

Nice To Haves

Master’s degree in nursing or a healthcare-related field.
Certified Professional in Healthcare Quality (CPHQ).
Lean Six Sigma healthcare course or certification.
Experience with data mining and analysis.
Existing staff RNs hired before July 1, 2016, are encouraged to pursue a BSN degree.

Responsibilities

Engage in professional development activities to maintain competence and current knowledge of evidence-based practice.
Provide training and resources to clinical leaders and staff on interpreting quality data and using process-improvement tools.
Develop and implement quality improvement plans that advance organizational goals.
Serve as an expert advisor to multidisciplinary committees and teams focused on clinical outcomes.
Identify and implement strategies to improve care delivery processes.
Facilitate communication and collaboration among departments to promote continuous improvement.
Share successful quality activities through written publications and presentations for professional audiences.
Support peer-protected processes, including OPPE, M&M committees, and safety event analysis, by providing expert clinical review.
Communicate accountability reporting requirements and criteria to stakeholders, from frontline staff to executives and the board.
Analyze healthcare service utilization and identify opportunities to make care delivery more efficient and effective.
Serve as the primary liaison between Flagstaff Medical Center and MBSAQIP.
Support ongoing compliance with MBSAQIP standards and maintain the accreditation process.
Maintain documentation of covering surgeons’ call schedules and provide schedule access to relevant departments.
Collaborate, provide learning opportunities, and communicate to advance healthcare quality throughout the organization.
Participate in stakeholder-engagement processes and promote interprofessional teamwork.
Prepare presentations for department meetings and provide just-in-time education while rounding on nursing units.
Communicate with nursing staff, providers, patients, and leadership to achieve quality goals.
Apply statistical and visual methods to analyze data for administrative and clinical decision-making.
Continuously assess key performance metrics to identify improvement opportunities.
Apply quality-improvement methods, including 5 Whys, Value Stream Mapping, Failure Modes Effects Analysis, and Root Cause Analysis, to design solutions based on benchmarks, goals, data, and corrective actions.
Develop and organize system-wide dashboards and scorecards that provide actionable insight into leading and lagging metrics.
Analyze data and trends to determine whether interventions are working as designed.
Coach and mentor operational leads of committees, subcommittees, and workgroups in using NAH process-improvement methods and tools.
Track control plans, take action to remediate them when necessary, and advise on future data and information needs.
Apply safety science principles to proactively identify care-delivery issues before harm occurs.
Report safety incidents promptly through the Safety Event Reporting tool, attend required safety training, work safely, and monitor the work environment for safety issues.
Ensure compliance with federal, state, and local healthcare quality and safety standards and regulations.
Promote compliance with voluntary, mandatory, and contractual data acquisition, analysis, reporting, and improvement requirements.
Support specialty-specific programmatic accreditation processes for assigned service lines.
Remain current with and comply with applicable regulations, statutes, and company policies.
Keep required certifications and licenses current and valid, if required for the position.
Complete mandatory company modules and job-specific training within the specified time frame.
Perform other duties as assigned.