Coordinator of Housing Navigation

BEHAVIORAL HEALTH SERVICES INC•Torrance, CA

1d•$32 - $38•Onsite

About The Position

The Coordinator of Housing Navigation, under the supervision of the Divisional Director, manages and coordinates the day-to-day activities of Housing Navigators. The team addresses the immediate housing needs of people transitioning from Department of Public Health-Substance Abuse Prevention and Control (DPH-SAPC)-approved Recovery Bridge or Recovery Housing within Service Planning Area 8. The role includes supervising staff, developing community and provider relationships, overseeing client housing support and follow-up, ensuring program quality and compliance, and representing BHS in community and stakeholder settings. The coordinator may also perform direct Housing Navigation activities, including intake, housing planning, applications, subsidy support, and documentation.

Requirements

Bachelor’s degree and qualified work experience in the human services field; housing-related experience is preferred.
Valid California driver's license with a driving record acceptable to BHS' insurance carrier for driving company vehicles.
Liability insurance if driving a personal vehicle on BHS business.
At least two years of experience working with People Experiencing Homelessness (PEH).
At least one year of experience providing Housing Navigation or Case Management, unless otherwise approved by the County.
Expertise in chronic homelessness, outreach and engagement strategies, substance use disorder and mental health services, crisis intervention, suicide assessment and prevention, affordable housing and public benefits applications, housing and landlord/tenant rights, and eviction prevention.
Ability to operate required computer programs, including Microsoft Office Suite, electronic timekeeping systems, and electronic learning management systems, upon hire.
Ability to stand, bend, stoop, squat, and reach to perform duties such as handling materials, filing, and sorting mail.
Ability to routinely lift and move items weighing up to 25 pounds; must ask for assistance and use a dolly or cart for heavier items.
Adequate vision, hearing, manual dexterity, and eye-hand coordination for record-keeping, writing, and using telephones, computers, and office machinery.
Ability to move about the facility and other off-site locations.
Commitment to BHS's mission, vision, values, and policies; professional conduct; initiative; accurate work; clear communication; teamwork; and maintaining confidentiality.

Nice To Haves

Housing-related human services experience.

Responsibilities

Recruit, hire, and supervise Housing Navigators.
Establish and implement policies to monitor staff progress toward housing goals through structured check-ins and evaluations.
Develop relationships with community partners, service providers, housing subsidy agencies, housing developers, property owners, and property managers to expand housing opportunities.
Maintain relationships with DPH-SAPC-contracted providers to identify people in recovery who need permanent housing.
Develop and oversee post-placement follow-up strategies to ensure continued client support.
Implement crisis intervention protocols and ensure staff are trained in effective response strategies.
Represent BHS at community meetings, advocacy efforts, and stakeholder engagements.
Evaluate program effectiveness, identify areas for improvement, and implement data-driven enhancements.
Maintain accurate case files and generate reports for BHS and funding agencies; ensure compliance with documentation standards.
Ensure compliance with contractual, licensing, and regulatory requirements.
Foster ethical leadership, professional development, inclusivity, and respect for cultural and lifestyle diversity.
Address performance challenges through proactive coaching and support.
Conduct intake assessments and enroll clients in Housing Navigation when required.
Create Individualized Housing and Supportive Services Plans when required.
Coordinate with treatment settings, when applicable, to ensure Care Coordination services do not overlap with Housing Navigation.
Complete, submit, and coordinate housing subsidy and lease applications; gather required documents and assist with housing unit viewings.
Manage and distribute Participant Assistance Funds for identification and other vital documents, credit reports, housing applications, utility hookups, transportation, food, hygiene products, and moderate furnishings.
Complete reporting and documentation through HMIS and other platforms directed by DPH-SAPC.
Provide regular supervision sessions and ensure staff understand and train on harm reduction principles.
Maintain confidentiality, accurate documentation and filing systems, and compliance with BHS health and safety policies.
Communicate clearly, work as a team member, and prioritize and complete daily responsibilities.
Lead and manage additional responsibilities assigned by executive management.