Coordinator, Membership/Customer Service

BlueCross BlueShield of South Carolina•Columbia, SC

4d•Hybrid

About The Position

Serves as a team lead in the membership and/or customer service area and is responsible for coordinating area processes/tasks to include the following: distribution of work, database entries, responding to inquiries, training new employees, preparation of reports. We are hiring a Membership/Customer Service Coordinator to serve as a team lead in the membership and/or customer service area and is responsible for coordinating area processes/tasks to include the following: distribution of work, database entries, responding to inquiries, training new employees, preparation of reports.

Requirements

Associate degree
2 years of job-related work experience.
3 years of administrative/clerical support, customer service, or combination of these, including 1 year of experience in membership/claims/accounts area.
Good judgment skills.
Effective customer service and organizational skills.
Demonstrated verbal and written communication skills.
Demonstrated proficiency in spelling, punctuation, and grammar.
Ability to persuade, negotiate, or influence others.
Analytical or critical thinking skills.
Ability to handle confidential or sensitive information with discretion.

Nice To Haves

Associate Degree-in Accounting or Finance.
Working knowledge of database software.
Knowledge of state and federal laws related to private business types of insurance.
Knowledge of underwriting guidelines and regulations.
Knowledge of membership contracts and standard benefit structures.
Knowledge of health insurance terminology and its appropriate application.
Working knowledge of Microsoft access.
Knowledge of membership systems, products, and procedures.

Responsibilities

Coordinates and ensures distribution and prompt processing of all paperwork for document production.
Coordinates workflow processes.
Proofs departmental documents prior to authorizing release.
Assists supervisor with preparation and maintenance of group and electronic files.
Works closely with quality control, marketing, printing, and other internal/external customers to ensure quality and timeliness of work produced.
Assists supervisor with problem resolution and coordinates processes with internal departments and internal/external customers.
Participates and completes special projects as assigned by management.
Audits departmental document database to ensure timeliness standards are met.
Performs quality control audits on work performed and document production.
Trains and motivates new employees.
Assigns work and monitors work/workload of staff.
Serves as team lead in the membership and/or customer service area.