About The Position
The Coordinator, HS Performance Improvement and Safety supports USA Health’s Quality and Safety Management work by coordinating performance improvement, clinical safety, health equity, and patient/family engagement initiatives. The position applies performance improvement methodologies to health system projects, supports the development and evaluation of organizational diversity, equity, and inclusion initiatives, and advises organizational and entity leaders on improvement and health equity efforts. The role requires coordination with clinical and administrative stakeholders, analysis and reporting of data, and timely completion of multiple project deliverables. Flexible scheduling and overtime may be required for time-sensitive work.
Requirements
- Master's degree in health informatics, engineering, nursing, or a related field, and five years of acute health care professional experience with a clinical background that facilitates assessment of patient care for quality project coordination; comparable combinations of education and experience may substitute.
- Project management experience.
- Ability to work flexible schedules and overtime as required.
- Ability to manage multiple projects and details, complete work accurately, and apply advanced problem-solving skills.
- Ability to communicate and facilitate effectively with clinical and administrative stakeholders, patients, families, and coworkers.
Nice To Haves
- Performance improvement and safety experience.
Responsibilities
- Abide by and enforce compliance requirements and policies, performing responsibilities ethically and consistently with organizational values.
- Maintain accurate, complete, and confidential information used in the hospital Quality Assurance and Performance Improvement program, in accordance with hospital confidentiality policies.
- Use flexible scheduling, including overtime as needed, to complete time-sensitive interviews, debriefs, workflow assessments, and related work.
- Complete deliverables on time while managing details across multiple projects.
- Process detail-oriented work accurately and use advanced problem-solving to develop and implement plans for accomplishing work.
- Communicate and facilitate compassionately with physicians, leadership, patients, families, and coworkers.
- Identify, facilitate, and execute improvement projects aligned with health system strategic priorities.
- Apply performance improvement methodologies, including LEAN, Six Sigma, Design Thinking, and the Model for Improvement, to lead teams in project design, data collection, analysis, reporting, and facilitation.
- Use advanced performance improvement and facilitation skills to prevent harm and implement evidence-based practices.
- Provide subject matter expertise in performance improvement, health equity, and patient/family engagement.
- Develop, oversee, and engage the organization's internal Diversity, Equity, and Inclusion strategy and related initiatives aligned with the organizational strategic plan.
- Provide solutions, training, and recommendations on DEI-related matters.
- Research and develop metrics to measure the impact of DEI initiatives.
- Report quarterly performance improvement metrics and results to leadership from a DEI perspective.
- Collect and analyze complex data using statistical analysis and data visualization to identify improvement opportunities and evaluate progress on DEI strategy and other goals.
- Advise health system organizational and entity leaders on performance improvement and health equity initiatives.
- Help develop strategic relationships with community partners to extend USA Health's reach.
- Drive organizational change by identifying improvement opportunities in processes, care delivery, and documentation.
- Engage executive leaders, staff, campus experts, and professional national organizations in designing and implementing improvement and health equity efforts that may lead to publication.
- Coordinate with medical staff and multidisciplinary departments on concurrent and retrospective case reviews for clinical safety and performance improvement initiatives; identify process and care issues and validate data for reporting entities.
- Create reports and present results and activities to administration, medical staff, and internal and external parties to identify improvement opportunities and focus system resources.
- Complete mandatory departmental, educational, and hospital requirements.
- Follow current infection control and safety standards.
- Maintain regular and prompt attendance, work the defined schedule, and work overtime as required.
- Perform related duties as assigned.
Benefits
- Employees in regular positions working 20 or more hours per week (0.50 FTE or greater) qualify for benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
