Performance Improvement Program Manager - Nursing Quality and Safety
About The Position
ChristianaCare is seeking a part-time Performance Improvement Program Manager to join its Nursing Quality & Safety team in Wilmington, Delaware. The role drives quality, patient safety, and process improvement initiatives across the health system, supporting its goal of becoming a highly reliable organization. The Program Manager partners with clinical and operational leaders, using data, performance improvement methods, and change management strategies to achieve measurable improvements in patient care and operational performance. The role leads complex improvement initiatives, analyzes clinical and operational data, plans and tracks projects, and communicates results to stakeholders. It also supports multidisciplinary collaboration, continuous-improvement education and culture, and readiness and compliance efforts related to regulatory and accreditation requirements.
Requirements
- Bachelor's degree in Nursing.
- Current Delaware RN licensure or eligibility to obtain licensure.
- At least three years of relevant healthcare quality, patient safety, performance improvement, or related experience.
- Demonstrated experience leading projects and facilitating interdisciplinary teams in a healthcare setting.
Nice To Haves
- Master's degree in Nursing, Public Health, Healthcare Administration, or a related field.
- Certified Professional in Healthcare Quality (CPHQ).
- Lean Six Sigma certification.
- Project Management certification.
- Experience with electronic medical records and data analytics platforms.
- Proficiency in Microsoft Office applications, Tableau, and other reporting and data analysis tools.
Responsibilities
- Lead and facilitate complex performance improvement, patient safety, and quality initiatives across the organization.
- Apply Lean, Six Sigma, PDCA, and other performance improvement methodologies to improve outcomes and processes.
- Use Root Cause Analysis, Fishbone Diagrams, Failure Mode Effects Analysis, Value Stream Mapping, and 5 Whys to identify opportunities and implement sustainable solutions.
- Analyze clinical, operational, and performance data to measure outcomes, identify trends, and support data-driven decisions.
- Design and manage project plans, timelines, milestones, and performance metrics.
- Develop and present dashboards, scorecards, reports, and visual presentations to communicate progress and outcomes.
- Collaborate with multidisciplinary teams across Nursing, Medical Staff, Population Health, Care Management, Information Services, Patient Safety, Accreditation, and Quality.
- Mentor, educate, and lead change to promote continuous improvement, learning, and accountability.
- Support organizational readiness and compliance efforts related to Joint Commission, CMS, Magnet, and other regulatory requirements.
Benefits
- Full medical, dental, and vision benefits beginning day one.
- Generous paid time off and work-life benefits.
- 403(b) retirement savings plan with organization contribution.
- Tuition assistance and professional development opportunities.
- Employee assistance program.
- Collaborative culture committed to innovation, excellence, and compassionate care.
- Opportunities to make a lasting impact on quality, safety, and patient outcomes.
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What This Job Offers
Job Type
Part-time
Career Level
Manager
