Coordinator, Entertainment Production

Universal Orlando•Orlando, FL

20h

About The Position

The Coordinator, Entertainment Production provides assistance and support to Stage Managers and Assistant Stage Managers for Marquee events. The role coordinates event documentation, event operations, and talent for assigned Marquee Events, and includes day-to-day administrative and operational tasks. The Coordinator is expected to know the operations, talent, and technical aspects of assigned entertainment venues and to address concerns and share information with the appropriate team members. The position executes operational tasks for assigned Entertainment venues during Marquee Events; helps develop and modify event documentation, schedules, and entertainment talent grids; and monitors venue operations for compliance with Entertainment Production SOPs, talent contracts, process guidelines, and event documentation. It also involves resolving service challenges for internal and external guests in partnership with other divisions. The Coordinator follows Universal Orlando’s Environmental, Health & Safety policies, procedures, training, and team member involvement activities, and performs other duties as assigned.

Requirements

High school degree or GED required.
1 to 3 years of experience in hospitality and/or event planning required.
Ability to use Microsoft Office, including Outlook, Word, and Excel.
Ability to read, analyze, and interpret data and Excel spreadsheets.
Ability to write reports and business correspondence.
Ability to process information effectively and make decisions in a fast-paced environment.

Nice To Haves

Associate’s or Bachelor’s degree in Hospitality or a related field preferred.
1 to 3 years of leadership experience within the professional Entertainment or theme park industry preferred.
Equivalent combination of education and experience may be considered.

Responsibilities

Execute operational tasks for assigned Entertainment venues during Marquee Events, including signing in and out cast, monitoring daily performances, communicating with Entertainment partners, and providing feedback for the daily FYI.
Communicate issues and identify solutions with the Stage Manager or Assistant Stage Manager.
Assist the Stage Manager or Assistant Stage Manager with developing and modifying event documentation, schedules, and entertainment talent grids as assigned.
Monitor venue operations for compliance with Entertainment Production SOPs, talent contracts, process guidelines, and event documentation.
Resolve service challenges for internal and external guests and partner with other divisions to support a positive guest experience.
Follow established Environmental, Health & Safety policies, procedures, training, and team member involvement activities.
Perform other duties as assigned.