Coordinator, Entertainment Production

Universal Orlando•Orlando, FL

About The Position

The Coordinator, Entertainment Production provides assistance and support to Stage Managers and Assistant Stage Managers for assigned Marquee events. The role coordinates event documentation, event operations, and talent, and includes day-to-day administrative and operational tasks. The Coordinator is expected to understand the operations, talent, and technical aspects of assigned entertainment venues and to address concerns and route information to the appropriate team members.

Requirements

High school degree or GED required.
One to three years of experience in hospitality and/or event planning required.
Ability to use Microsoft Office, including Outlook, Word, and Excel.
Ability to read, analyze, and interpret data and Excel spreadsheets.
Ability to write reports and business correspondence.
Equivalent combinations of education and experience may be considered.

Nice To Haves

Associate’s or Bachelor’s degree in Hospitality or a related field preferred.
One to three years of leadership experience within the professional Entertainment or theme park industry preferred.

Responsibilities

Execute operational tasks for assigned Entertainment venues during Marquee Events, which may include signing in and out cast, monitoring daily performances, communicating with Entertainment partners, and providing feedback for the daily FYI.
Communicate issues to the Stage Manager or Assistant Stage Manager and identify solutions; process information and make decisions in a fast-paced environment.
Assist the Stage Manager or Assistant Stage Manager with developing and modifying event documentation, schedules, and entertainment talent grids as assigned.
Monitor venue operations to ensure compliance with Entertainment Production SOPs, talent contracts, process guidelines, and event documentation.
Resolve service challenges for internal and external guests and partner with other divisions as needed to ensure a positive experience for Universal Orlando guests.
Follow established Universal Orlando policy, procedures, training, and team-member involvement activities related to Environmental, Health & Safety responsibilities.
Perform other duties as assigned.