Coordinator, Engagement Programs

University of Illinois Foundation • Champaign, IL

6d • Hybrid

About The Position

The University of Illinois Foundation (Foundation) is the official fundraising and private gift-receiving organization of the University of Illinois. It works with alumni and friends, faculty and staff, corporations and foundations, and campus development professionals to create fundraising programs and opportunities that benefit the University.

The Coordinator, Engagement Programs coordinates the planning and execution of Engagement Programs on behalf of Donor Services and coordinates, plans, and executes annual giving services for units under the direction of the Annual Giving and Engagement Services Manager. The coordinator assists with supervision of program execution at the UIF Engagement Center in Urbana, Illinois, including direct supervision of student interns and student specialists.

The position administers digital engagement and other Donor Services platforms, supports annual giving efforts, provides customer service to program partners and constituents, tracks and reports performance, and helps ensure operational continuity and efficiency. The position is hybrid, with in-office collaboration and up to two days of remote work flexibility for many positions.

Requirements

• Bachelor’s degree.
• Ability to develop productive and sustained relationships with diverse groups and individuals.
• Working knowledge of Microsoft Office products.
• Excellent organizational and communication skills.
• High attention to detail.

Nice To Haves

• Experience in an engagement center, call center, or student management.
• Familiarity with the University of Illinois structure and advancement activities.
• Familiarity with, and/or willingness to learn, new applications and databases.

Responsibilities

• Assist with management of the UIF Engagement Center in Urbana, Illinois, including directly supervising and training student interns and Student Engagement Specialists on Engagement Center platforms.
• Coordinate communication and scheduling of outreach with UIF Advancement Services staff.
• Administer GiveCampus GO - Students in support of Annual Giving Services; coordinate efforts with the Manager of Annual Giving and Engagement Services and Annual Giving Directors, suggest best practices, build and test the platform, and provide timely customer service to program partners.
• Administer additional UIF Donor Services digital platforms, including the TED constituent management database and video email platforms used to support donor stewardship.
• Engage with constituents by phone, text message, email, or mail as needed, providing excellent customer service.
• Track daily, weekly, semesterly, and annual performance reports and share updates with units as needed.
• Assist with reconciling credit card transactions using GiveCampus, Blackbaud CRM, and UIF credit card services; contact donors regarding credit card transaction or pledge concerns.
• Create documentation supporting the use of Donor Services platforms and cross-train with departmental coordinators to provide uninterrupted service to campus partners.
• Serve as liaison between the UIF Engagement Center and Foundation resources, including information technology, human resources, and facilities departments.
• Develop industry knowledge related to donor digital engagement; research, propose, document, and implement operational efficiencies to improve department effectiveness and productivity.
• Support the Annual Giving Services Manager and Donor Services teams by bringing forward new and current topics.
• Participate in ongoing training, workshops, and team meetings; maintain compliance with HR, time reporting, and budgeting through training and proper follow-through.

Benefits

• Medical coverage.
• Vision coverage.
• Dental coverage.
• Company-paid life insurance.
• 24 days of vacation annually.
• Pension benefits.
• Hybrid schedule with up to two days of remote work flexibility for many positions.
• On-site wellness center.
• On-site café with healthy dining options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level