Coordinator-Customer Service

Baptist•Jonesboro, AR

19d

About The Position

Promotes a high level of customer satisfaction during patient interactions and requires knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposits. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Requirements

One year of current experience with insurance billing and/or medical collection and medical terminology.
Communicates clearly and effectively in standard English in written, oral, and verbal formats to achieve productivity and efficiency.
Writes legibly and records information accurately as needed to perform job duties.
Types 30 words per minute.
Has 10-key experience.
Has excellent customer relations skills.
Has basic knowledge of Windows applications.
Has current knowledge of medical terminology.

Nice To Haves

Collegiate or medical trade completion; an associate degree is preferred.
Proficiency with 10-key.

Responsibilities

Verifies insurance and communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
Performs daily and monthly closeout procedures for internal controls and cash balancing.
Maintains working knowledge of insurance co-pays, deductibles, and workers' compensation protocols to ensure accurate and compliant billing information.
Promotes customer satisfaction while maintaining a positive, professional manner in verbal and nonverbal communication.
Maintains comprehensive knowledge of corporate policies and procedures related to clinic operations.
Answers telephones and takes and directs messages promptly according to direction and location to maintain continuous workflow.
Maintains an organized and efficient work environment by keeping files and records neat and orderly, promoting smooth workflow and confidentiality.
Coordinates resources to input accurate demographic and medical data, collect appropriate fees at the time of service, and assist patients with financial counseling when appropriate.
Carries out other duties assigned by the Clinic Manager in a timely manner.
Completes assigned goals.
Processes appointments and daily reconciles charge and payment entries and bank deposits.