Coordinator-Customer Service

Baptist•Oxford, MS

12d

About The Position

Promotes a high level of customer satisfaction during patient interactions and requires knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and reconciles charge and payment entries and bank deposits daily. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Requirements

One year of current experience with insurance billing and/or medical collection and medical terminology.
Communicate clearly and effectively using standard English in written, oral, and verbal formats to achieve productivity and efficiency.
Write legibly and record information accurately as necessary to perform job duties.
Type 30 words per minute.
10-key experience.
Excellent customer relations skills.
Basic knowledge of Windows applications.
Current knowledge of medical terminology.

Nice To Haves

Collegiate or medical trade completion; associate degree preferred.
Proficiency with 10-key.

Responsibilities

Verify insurance and communicate regularly with carriers and other regulatory agencies for reimbursement purposes.
Perform daily and monthly closeout procedures for internal controls and cash balancing.
Maintain working knowledge of insurance co-pays, deductibles, and workers’ compensation protocols to ensure accurate and compliant billing information.
Promote customer satisfaction while maintaining a positive, professional manner in verbal and nonverbal communication.
Maintain comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
Answer telephones, take and direct messages promptly according to the appropriate direction and location to maintain continuous workflow.
Maintain an organized and efficient work environment by keeping files and records neat and orderly, promoting smooth workflow and confidentiality.
Coordinate resources necessary to input accurate demographic and medical data, collect appropriate fees at the time of service, and assist patients with financial counseling when appropriate.
Carry out other duties assigned by the Clinic Manager in a timely manner.
Complete assigned goals.