Coordinator-Customer Service: Hilltop

Baptist•Jonesboro, AR

18d

About The Position

Promotes a high level of customer satisfaction during patient interactions and applies knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and reconciles charge and payment entries and bank deposits daily. The position is subject to overtime and callback as required and includes other duties as assigned.

Requirements

One year of current experience with insurance billing and/or medical collection and medical terminology.
Ability to communicate clearly and effectively in standard English in written and oral formats.
Ability to write legibly and record information accurately.
Typing speed of 30 words per minute.
10-key experience.
Excellent customer relations skills.
Basic knowledge of Windows applications.
Current knowledge of medical terminology.

Nice To Haves

Collegiate or medical trade completion.
Associate degree.
Proficiency with 10-key.

Responsibilities

Verify insurance and communicate regularly with carriers and other regulatory agencies for reimbursement purposes.
Perform daily and monthly closeout procedures for internal controls and cash balancing.
Maintain working knowledge of insurance copays, deductibles, and workers’ compensation protocols to ensure accurate and compliant billing information.
Promote customer satisfaction through positive, professional verbal and nonverbal communication.
Apply knowledge of corporate policies and procedures related to clinic operations.
Answer telephones and take and direct messages promptly to the appropriate person and location to maintain workflow.
Keep files and records neat and orderly, maintaining an efficient work environment and confidentiality.
Coordinate resources to enter accurate demographic and medical data, collect appropriate fees at the time of service, and assist patients with financial counseling when appropriate.
Complete other duties assigned by the Clinic Manager in a timely manner.
Complete assigned goals.
Process appointments and maintain accurate billing information.
Reconcile charge and payment entries and bank deposits daily.