Coordinator, CSFP Customer Service
About The Position
The CSFP Customer Service Coordinator manages and enhances support for Commodity Supplemental Food Program (CSFP) clients at the East Capitol Walk-In Center. The position provides basic program assistance and coordinates related services, including fresh produce distribution and Senior Farmers Market Nutrition Program (SFMNP) activities. In coordination with the team, the coordinator helps establish customer service and client account management standards. CSFP provides monthly healthy grocery packages and nutrition education to seniors at risk of hunger. The Capital Area Food Bank administers CSFP and SFMNP in Washington, DC, with oversight by DC Health. The coordinator supports the food bank’s mission and carries out applicable federal, state, and organizational policies.
Requirements
- High school diploma or GED.
- Valid driver’s license.
- Reliable transportation and ability to navigate DC by car and travel to underserved communities.
- Excellent interpersonal and communication skills.
- Ability to multitask and work effectively with regular deadlines.
- Ability to work independently and collaboratively.
- Working knowledge of the DC Metro area.
- Proficiency with Microsoft Office Suite or related software.
- Ability to work with community and faith-based organizations.
- Creative approaches to meeting challenges.
- Ability to conduct training and make group presentations.
- Sensitivity when working with diverse populations.
Nice To Haves
- Associate degree preferred.
- Two to three years of customer service experience in a nonprofit environment preferred.
- Working knowledge of nutrition and food access issues.
- Spanish fluency preferred.
Responsibilities
- Lead Walk-In Center CSFP activities, including client intakes, package distribution, and client account management.
- Distribute SFMNP benefits to Walk-In Center clients.
- Account for CSFP packages delivered to, stored at, and distributed from the Walk-In Center.
- Ensure CSFP packages are handled according to food safety standards and that USDA regulations under Title 7 of the Code of Federal Regulations are followed.
- Manage incoming fresh fruits and vegetables and maintain produce displays for clients.
- Ensure the Senior Resource Center is stocked and its information is accurate and up to date.
- Respond to and address customer complaints, concerns, and comments respectfully, elevating them to the CSFP Program Manager and/or CSFP Senior Director as appropriate.
- Recommend customer-care best practices and procedures.
- Manage the assigned caseload at the East Capitol Walk-In Center.
- Enter sales orders for the East Capitol Walk-In Center.
- Coordinate with the Senior Manager to schedule deliveries of Grocery Plus boxes and produce.
- Complete monthly reporting on client participation and CSFP package distribution according to USDA standards, and complete other required Food Bank reporting.
- Assist the CSFP team with new and renewal applications, recertifications, and participant status notices.
- Communicate Walk-In Center and program needs regularly to the Program Manager and Senior Director.
- Maintain positive, productive, and informative relationships with facility management staff.
- Perform other duties as assigned.
- Travel locally throughout DC, to the Food Bank’s main branch for meetings, and to collaborative events.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
