Coordinator, Communication Services

LCEC•North Fort Myers, FL

3d•Onsite

About The Position

This position provides support and coordination of construction and maintenance activities for the Communication Services department. Supports department supervisor as needed in providing oversight and direction to both LCEC and contractor personnel. Respond reliably and timely to calls during regular work hours and non-regular work hours.

Requirements

High School Diploma or equivalent plus Ten (10) years’ experience in related craft/professional function (Required)
Associate's Degree plus Five (5) years’ experience in related craft/professional function (Required)
Bachelor's Degree plus Two (2) years’ experience in related craft/professional function (Required)
Bachelor's Degree in Engineering or related field (Required)
Strong organizational skills with demonstrated ability to manage multiple projects and demands. (Required)
Excellent verbal and written communication skills. (Required)
Must possess skills operating a PC and proficiency in Microsoft Word, Outlook, Excel, and a work management system or similar programs. (Required)
Ability to work effectively in high-energy and fast-paced environment. (Required)
Ability to rotate into other Coordinator roles as needed. (Required)
Demonstrated ability to engage effectively with all levels within and outside of the organization. (Required)
Must possess & maintain a valid Florida driver’s license (Required)

Nice To Haves

BA/BS/EE in engineering, business administration, or related field. (Preferred)
7 years Coordinator/Supervisor experience in power industry. (Preferred)
Four (4) years’ experience in substation. meter and/or utility construction/operations. (Preferred)
Project/Work Group Coordination and/or Supervision. (Preferred)
Collaborative labor relation direct experience. (Preferred)
Proficiency in NISC Software Package, Cascade, and Microsoft Project or similar programs. (Preferred)

Responsibilities

Maintain a safe, productive work environment for the employees satisfying LCEC quality standards and policy.
Assist supervisor to maintain departmental processes and metrics. Develop and maintain reports and metrics to insure department efficiency.
Coordinate LCEC or contractors performing repair and power restoration after outages
Responsible for maintaining the workgroups Standby schedule and inputting into ARCOS.
Contribute to the development of budget forecasts.
Coordinate training activities and educational programs for internal/external employee and customers.
Review and approve contractor timesheets.
Act on behalf of the department supervisor in his/her absence.
Work in emergency storm situations (i.e., hurricanes) and work long hours (> 12 hours per day) for many continuous days (up to 2 months) as needed.
Maintain effective working relationships with contractors and LCEC employees, customers and other stakeholders. Ensure smooth operations, productive communications, and effective understanding during interpersonal communications. Provide current and accurate information to all requests, courteously and in a timely manner.
Rotate into other Coordinator roles as needed.
Serve as point of contact to the SCADA/Communication and Relay Technicians to achieve established quality and performance goals and expectations.
Serve as the point of contact for SCADA, communication, TWACS and protective relay issues and consult with department personnel and external departments as necessary.
Provide technical and material support for department technicians daily.
Act as departmental liaison for technical issues with both internal and external customers for issues regarding protective Relaying, SCADA, voice, data and TWACS communications.
Oversee daily departmental activities and maintenance schedules as outlined by department supervisor.
Oversee departmental initiatives and projects. Visit on-site locations as needed to assure integrity and timelines.
Oversee and coordinate troubleshooting, repair and/or the return of faulty relaying, SCADA, TWACS and communication equipment as deemed appropriate.
Oversee a record system of all returned material authorizations from equipment vendors.
Oversee the stock of maintenance and repair parts used by SCADA/Communication and Relay technicians, both in the shop and technicians work vehicles.
Assist supervisor to verify that all radio facilities are operating within the license parameters.
Assist supervisor to ensure NERC standards compliance as required.
Perform other duties as assigned.