Coordinator, Clinical Education

Medavie • Moncton, NB

9d • Onsite

About The Position

Medavie Health Services New Brunswick (MHSNB) is a subsidiary of Medavie Health Services, responsible for the optimal operation and management of EM/ANB, an integrated organization specializing in the delivery of primary health care services. MHSNB aims to facilitate access to quality care for better patient outcomes and relies on its employees to build a healthier province. The company is currently seeking new team members to support its mission of providing excellence in emergency and community care within its various programs, including Ambulance New Brunswick, the Extra-Mural Program, and NB Health Link. These programs advocate for a highly coordinated, quality service offering guided by continuous improvement across primary health care. Medavie Health Services is part of Medavie, a health services organization committed to providing innovative solutions to improve the health of all Canadians. As a not-for-profit organization, Medavie commits an annual social dividend to the Medavie Health Foundation to support programs addressing physical and mental health care challenges. The Coordinator, Clinical Education role supports the growing operation by maintaining and continually updating the design, development, and implementation of the Continuous Quality Improvement (CQI) program, with a focus on clinical excellence and patient and community satisfaction. This position involves participating in internal clinical investigations, developing and undertaking reviews and audits to ensure adherence to policies, procedures, and standards, and conducting research and collaborating with internal and external colleagues to make recommendations to Operations. The Coordinator, Clinical Education is crucial for the development and maintenance of a systematic clinical care review program, which includes conducting random and targeted audits to assess compliance with approved patient care guidelines, documentation standards, and service performance targets. The role identifies deficiencies, anomalies, risks, and gaps, and identifies and recommends corrective actions at both individual (e.g., training interventions) and system (e.g., policy changes) levels. As employees of MHSNB, individuals are accountable to patients and co-workers by participating in and supporting all safety-related initiatives, and by fostering a culture focused on patient safety and a safe workplace.

Requirements

• Post-secondary education, plus successful completion of an approved Primary Care Paramedic or Advanced Care Paramedic program
• Minimum five years of paramedic field experience
• Ability to analyze data from a variety of sources
• Innovative and creative in developing quality assurance and improvement programs
• Work with a variety of software applications to support data collection, analysis and presentation
• Written and verbal communication skills, including presentation skills
• Able to work as part of a team
• Problem solver, self-directed, independent and resourceful
• A proven track record for inspiring and motivating others

Nice To Haves

• Registered with PANB as a Primary Care Paramedic or Advanced Care Paramedic (preferred)
• Experience in quality assurance/improvement (asset)
• Project management skills (asset)
• Bilingualism is an asset

Responsibilities

• Design and implement education around clinical service delivery and patient care equipment aspects of paramedic services
• Train and assign Field Training Paramedics and monitor performance based on contract agreement
• Complete PCP and/or ACP audits, field assessments, as well as feedback to employees
• Ongoing assessment of service rendered against established procedures, protocols and standards to identify areas of deficiency and non-compliance
• Using these findings, make recommendations for emerging training needs for ACPs and PCPs
• Provide input on new employee/probationary evaluations, recommend extensions or remediation, and ensure issues/concerns are addressed
• Undertake research and work collaboratively with ANB Operations, the Office of the Provincial Medical Director (OPMD) and provincial paramedic organizations to identify, recommend and assess clinical and professional standards and protocols appropriate to New Brunswick
• Complete scheduled and ad hoc reports as required
• Assist in identifying professional development priorities and/or prepare and deliver presentations as a result of trends identified during audits or investigations
• Identify, recommend, and support the development of new employee orientations, procedures and policies
• Gather, and analyze clinical and operational data and statistics
• Audit and review for compliance policies and procedures
• Collaborate on investigations of clinical complaints, occurrences and incidents; and submit reports to Quality and Risk and ANB Operations
• Represent the TQA department on committees, public events and task forces etc.
• Participate in the provincial monthly reconciliation of controlled pharmaceuticals as required

Benefits

• Medavie is proud to commit an annual social dividend to the Medavie Health Foundation to support programs and initiatives aimed at addressing some of our country’s most pressing physical and mental health care challenges
• Eligible Medavie employees may participate in various performance-based incentive programs
• Recognized as one of Canada's best places to work
• Leading provider of health solutions and insurance for 1 in 10 Canadians
• One of Canada’s Top 100 Employers
• Certified by Imagine Canada for philanthropy and community engagement
• Rainbow Registered as an organization that champions diversity, equity, and inclusion

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree