Coordinator, Clinical Education

Medavie•Moncton, NB

10d

About The Position

Medavie Health Services New Brunswick (MHSNB) is the subsidiary of Medavie Health Services responsible for the optimal operation and management of EM/ANB, an integrated organization specializing in the delivery of primary health care services with the goal of facilitating access to quality care so that patients can achieve better health outcomes. MHSNB relies on the expertise of its employees who work passionately to build a healthier province. The company is looking for new team members to support its mission of providing excellence in emergency and community care within its various programs, namely Ambulance New Brunswick, the Extra-Mural Program and NB Health Link. Medavie Health Services is part of Medavie, a health services organization, committed to providing innovative solutions that will improve the health of all Canadians. As a not-for-profit organization, Medavie commits an annual social dividend to the Medavie Health Foundation to support programs and initiatives aimed at addressing physical and mental health care challenges. The Coordinator, Clinical Education supports the growing operation by providing exemplary, highly coordinated primary health care. This role maintains and continually updates the design, development, and implementation of the Continuous Quality Improvement (CQI) program, focusing on clinical excellence and patient/community satisfaction. Responsibilities include participating in internal clinical investigations, developing and undertaking reviews and audits to ensure adherence to policies, procedures, and standards, and conducting research and collaborating with internal and external colleagues to make recommendations to Operations. The Coordinator, Clinical Education is crucial for developing and maintaining a systematic clinical care review program, including conducting random and targeted audits to assess compliance with patient care guidelines, documentation standards, and service performance targets to identify deficiencies, risks, and gaps, and to recommend corrective actions at individual or system levels. Employees of MHSNB are accountable to patients and co-workers by supporting safety initiatives and fostering a culture focused on patient safety and a safe workplace.

Requirements

Post-secondary education, plus successful completion of an approved Primary Care Paramedic or Advanced Care Paramedic program
Minimum five years of paramedic field experience
Ability to analyze data from a variety of sources
Innovative and creative in developing quality assurance and improvement programs
Work with a variety of software applications to support data collection, analysis and presentation
Written and verbal communication skills, including presentation skills
Able to work as part of a team
Problem solver, self-directed, independent and resourceful
A proven track record for inspiring and motivating others

Nice To Haves

Registered with PANB as a Primary Care Paramedic or Advanced Care Paramedic (preferred)
Experience in quality assurance/improvement (asset)
Project management skills (asset)
Bilingualism is an asset

Responsibilities

Design and implement education around clinical service delivery and patient care equipment aspects of paramedic services
Train and assign Field Training Paramedics and monitor performance based on contract agreement
Complete PCP and/or ACP audits, field assessments, as well as feedback to employees
Ongoing assessment of service rendered against established procedures, protocols and standards to identify areas of deficiency and non-compliance
Using these findings, make recommendations for emerging training needs for ACPs and PCPs
Provide input on new employee/probationary evaluations, recommend extensions or remediation, and ensure issues/concerns are addressed
Undertake research and work collaboratively with ANB Operations, the Office of the Provincial Medical Director (OPMD) and provincial paramedic organizations to identify, recommend and assess clinical and professional standards and protocols appropriate to New Brunswick
Complete scheduled and ad hoc reports as required
Assist in identifying professional development priorities and/or prepare and deliver presentations as a result of trends identified during audits or investigations
Identify, recommend, and support the development of new employee orientations, procedures and policies
Gather, and analyze clinical and operational data and statistics
Audit and review for compliance policies and procedures
Collaborate on investigations of clinical complaints, occurrences and incidents; and submit reports to Quality and Risk and ANB Operations
Represent the TQA department on committees, public events and task forces etc.
Participate in the provincial monthly reconciliation of controlled pharmaceuticals as required

Benefits

Eligible Medavie employees may participate in various performance-based incentive programs
Equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees
Recognized as one of Canada's best places to work
Leading provider of health solutions and insurance for 1 in 10 Canadians
All-in-one private health insurance
Public health administration
Emergency medical services as Canada's largest contracted provider
Primary care, community health, mental health and addictions solutions, medical communications, and clinical training
Annual social dividend to the Medavie Health Foundation to support programs and initiatives aimed at addressing some of our country’s most pressing physical and mental health care challenges
One of Canada’s Top 100 Employers
Certified by Imagine Canada for philanthropy and community engagement
Rainbow Registered as an organization that champions diversity, equity, and inclusion