Coordinator, Challenge Assessment (Permanent, Full-time)
SkilledTradesBC•Richmond, BC
•CA$59,347 - CA$80,293•Hybrid
About The Position
We are currently looking for one (1) Coordinator, Challenge Assessment for a permanent, full time role. The Challenge Assessment Coordinator is responsible for processing, tracking and reporting status updates on all applications received to challenge trade designations issued by SkilledTradesBC. The Challenge Assessment Coordinator also works closely with verification agencies and provides guidance and expertise to internal and external stakeholders related to the challenge processes.
Requirements
- Previous experience in a high volume fast paced administration and document processing position.
- Intermediate proficiency with MS Office programs: Word, Excel, PowerPoint
- 2+ years Customer Service experience is required
- Ability to build and maintain strong internal and external relationships
- Articulate communicator with excellent written and verbal communication skills
Nice To Haves
- Post-secondary degree or diploma or equivalent is preferred; combination of education and experience will be considered
- Knowledge of CRM and SkilledTradesBC programs is an asset
- Knowledge of SkilledTradesBC apprenticeship training programs or trades training is an asset.
Responsibilities
- Informs of processes, roles and responsibilities, and quality expectations between Assessments and other agencies regarding the challenge application process
- Process challenge applications, including initial review, forwarding applications to verifiers, ensuring they are received in time and communicating outcome to clients
- Conducts quality assurance checks on challenge application from verification agencies and on practical assessment results received from training providers
- Conducts audits of assessment agencies, as needed
- Other duties as assigned
- Responds to escalations from internal staff as required
- Provides orientation, training and ongoing support for staff and service providers related to challenge process and activities
- Manages the development and regular update of challenge related forms and information on SkilledTradesBC website
- Reviews and updates Direct Access notifications when needed
- Reconciles invoices related to the process of challenge applications, as needed
- Supports testing and troubleshooting for issues with technology tools related to challenge programs
- Develop and maintains positive relationship with internal and external stakeholders
- Other related duties as assigned
Benefits
- Hybrid work schedule, flex days, and a 37.50-hour work week
- Eligible for pension contributions
- Lifestyle Spending Account
- on-site gym
- Extensive Extended Health and Dental Plans that are 100% employer paid.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
