Coordinator, Business Operations I

Travel + Leisure Co.

6d

About The Position

The Coordinator, Business Operations I performs operations department functions, including tour reception, gifting, and contract administration, in accordance with Travel + Leisure Co. Standard Operating Procedures. The role supports a professional atmosphere for guests and Sales & Marketing staff and provides administrative support to internal departments. The coordinator’s work is checked daily, weekly, and monthly for accuracy and validation of tour, gifting, and contractual paperwork. The role has limited operational decision-making authority when resolving owner issues or objections and is accountable for meeting WCF Scorecard metrics, accounting deliverables, maintaining Cost of Sales and Product Yield Management, and following procedures to secure company assets. No travel is required.

Requirements

• High school diploma; experience equivalent to the education requirement may be accepted in lieu of the education requirement.
• One year of general office experience.
• One year of customer service experience.
• Computer skills.
• Proficiency in Microsoft Word, Microsoft Outlook, and Microsoft Excel.

Nice To Haves

• Proficiency in the Central Reservation System (CRS) or EPNY.

Responsibilities

• Greet and qualify touring guests, collect and validate guest information, assign tours to Sales Agents, and provide information to the Sales & Marketing department.
• Provide customer service to guests, answer phones and questions professionally, and assist property owners with contract questions or concerns.
• Distribute premiums to guests after presentations and reconcile gift, tour, and contract records daily in all systems.
• Enter tour and gifting information into Central Reservations Systems / Epiphany, run reports, and prepare and balance cash, down payments, and site statistics for the Contract Department.
• File and secure documents according to procedures and maintain Property Owner Information in compliance with PII and PCI standards.
• Prepare timeshare sales contracts for the Sales Department and property owners; assist the Administrative Supervisor in supporting Sales staff; and prepare and maintain legal documents.
• Assist the Supervisor with administrative support for Sales, Marketing, HR, and Resort teams.
• Perform other duties as needed.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability coverage
• Paid time off, parental leave, and holidays, depending on position
• Wish day paid time to volunteer at an approved organization
• 401(k) with employer match, subject to eligibility requirements
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program, subject to provider availability
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED