Business Operations Coordinator
About The Position
The Business Operations Coordinator performs all facets of the operations department, including tour reception, gifting, and contracts, in accordance with Travel + Leisure Co. Standard Operating Procedures. The role helps create a professional atmosphere for guests and Sales & Marketing staff while supporting accurate tour, gifting, and contract processing. The coordinator greets and qualifies touring guests, validates guest information, assigns tours to Sales Agents, provides customer service, answers questions, supports property owners with contract concerns, distributes guest premiums, and reconciles gift, tour, and contract records. The role also enters tour and gifting information into company systems, runs reports, prepares and balances cash, down payments, and site statistics, and handles sensitive documents and owner information in accordance with PII and PCI standards. Additional responsibilities include preparing timeshare sales contracts and legal documents, supporting the Sales Department and other internal teams, and helping meet scorecard, accounting, cost-of-sales, product-yield, and operational-procedure requirements. The position has limited operational decision-making authority, and its work is checked daily, weekly, and monthly for accuracy. There is no supervisory responsibility and no travel required.
Requirements
- High school diploma; experience equivalent to the education requirement may be accepted in lieu of the education requirement.
- One year of general office experience.
- One year of customer service experience.
- Proficiency in Microsoft Word, Outlook, and Excel.
- Ability to make limited operational decisions when resolving owner issues or objections.
Nice To Haves
- Proficiency in the Central Reservation System (CRS) or EPNY/Epiphany.
Responsibilities
- Greet and qualify touring guests, collect and validate guest information, assign tours to Sales Agents, and provide information to the Sales & Marketing department.
- Provide customer service to guests, answer phones and questions professionally, and assist property owners with contract questions or concerns.
- Distribute premiums to guests after presentations and complete daily gift, tour, and contract reconciliations in all systems.
- Enter tour and gifting information into the Central Reservations Systems/Epiphany system and run reports.
- Prepare and balance cash, down payments, and site statistics for the Contract Department.
- File and secure documents according to procedures and maintain Property Owner Information in accordance with PII and PCI standards.
- Prepare timeshare sales contracts for the Sales Department and Property Owners, assist the Administrative Supervisor in supporting Sales staff, and prepare and maintain legal documents.
- Assist the Supervisor with administrative support for Sales, Marketing, HR, and Resort teams.
- Meet WCF Scorecard metrics and Accounting Deliverables, maintain Cost of Sales and Product Yield Management, and follow T+L Standard Operating Procedures to secure company assets.
- Perform other duties as needed.
Benefits
- Medical, dental, and vision coverage.
- Flexible spending accounts.
- Life and accident coverage.
- Disability coverage.
- Depending on position, paid time off, parental leave, and holidays.
- Paid Wish Day to volunteer at an approved organization.
- 401(k) with employer match, subject to eligibility requirements.
- Legal and identity theft plan.
- Voluntary income protection benefits.
- Wellness program, subject to provider availability.
- Employee Assistance Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
