Business Operations Coordinator
About The Position
As a Business Operations Coordinator for Travel + Leisure at Club Wyndham Nashville, this role provides quality support for Sales and Marketing processes. The coordinator delivers customer service to guests and business partners, follows operational procedures, protects data integrity and company assets, and works with the team and leadership to implement changes and initiatives. The role also supports reporting, new team member onboarding and training, and communication of changes to affected teams. The position involves working in a fast-paced environment and interacting with guests, business partners, and internal teams.
Requirements
- Proficiency in Microsoft Suite.
- Availability to support the business on weekends and holidays.
- Experience delivering outstanding customer service.
- Strong communication, reliability, and organizational skills.
- Enjoy working in a fast-paced environment and interacting with guests and business partners.
- Willingness to learn new processes and embrace change.
Responsibilities
- Provide customer service to guests, business partners, and team members.
- Work with leadership to improve customer service and processes.
- Protect guest data and support a positive guest experience.
- Protect company assets and follow applicable policies and procedures.
- Understand and implement operational procedures governing the business.
- Support new initiatives and help impacted teams understand changes.
- Maintain and validate daily, weekly, monthly, or quarterly reporting needs.
- Use available resources to respond promptly to questions and escalate issues to leadership as appropriate.
- Help onboard and train new team members.
- Implement changes across areas and functions supported by Business Operations.
- Partner with Sales and Marketing teams, Human Resources and Recruiting, and Resort Operations leadership.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Flexible spending accounts
- Life and accident coverage
- Disability coverage
- Paid time off, depending on position
- Parental leave, depending on position
- Holidays, depending on position
- Paid volunteer time through Wish Day
- 401(k) with employer match, subject to eligibility requirements
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program, subject to provider availability
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
