Coordinator, Business Operations

NATIONAL ALLIANCE FOR CARE AT HOME•Alexandria, VA

21h•Hybrid

About The Position

The Business Operations Coordinator supports the effective execution of cross-functional operational initiatives across Membership, Technology, Facilities, Member Programs, General Operations, and Marketing and Communications. This role coordinates workflows, tracks deliverables, supports process improvements, prepares operational materials, and helps ensure departments have the information, tools, and follow-through needed to meet organizational priorities. The ideal candidate is highly organized, technologically proficient, solutions-oriented, and able to manage multiple priorities in a fast-paced, collaborative environment.

Requirements

BA/BS or relevant experience and high school diploma.
1-3 years of prior operations coordination, project coordination, business support, or cross-functional office experience preferred.
Strong written and verbal communication skills.
Professional, polished demeanor with a positive, service-oriented attitude
Highly organized with strong attention to detail and ability to manage multiple priorities.
Intermediate to advanced proficiency in Microsoft Excel, Word, Visio, and PowerPoint, including spreadsheet tracking, data organization, document formatting, process mapping, presentation development, and preparation of operational materials.
Ability to handle sensitive and confidential information with discretion.
Reliable, punctual, and comfortable working in-person at the front desk at least three days a week, subject to change based on the needs of the business.
Excellent written and verbal communication skills, with a strong ability to craft professional emails, and stakeholder-facing correspondence.
Customer service mindset and an ability to build and maintain positive relationships.
Strong organizational and project management skills; Highly organized and detail-oriented, with the ability to juggle multiple priorities and deadlines.
Demonstrated ability to track deliverables, logistics, and support contract fulfillment across events and campaigns.
Ability to identify issues or discrepancies, follow established procedures for resolution, and escalate complex problems to a supervisor when necessary.
Ability to complete assigned tasks with minimal supervision and work effectively as part of a team.
Must be reliable and trustworthy.
Ability to work from the assigned office three (3) days a week on a regular basis, and/or as requested by the VP Operations, Director of Human Resources, or Chief Operating Officer.
This position is based in our Alexandria VA, office and we prefer candidates who currently reside in the Washington, DC metro area (DMV), or who are willing to relocate.

Responsibilities

Coordinate operational projects, workflows, and deliverables that support organizational priorities across Membership, Technology, Facilities, Member Programs, General Operations, and Marketing and Communications.
Develop and organize meeting materials, project summaries, process documents, presentations, and follow-up action items.
Coordinate meetings, timelines, project milestones, and follow-up activities for cross-functional operational initiatives.
Prepare clear internal communications, status updates, workflow summaries, and operational briefings to support cross-functional alignment.
Create, maintain, and refine operational tools and materials using Microsoft Excel, Word, Visio, and PowerPoint, including tracking spreadsheets, formatted documents, process maps, dashboards, and presentations.
Provide office coordination support, including visitor coordination, front desk coverage, mail distribution, deliveries, and related operational needs as required to support business operations. This role is responsible for front desk coverage 3 days a week in office.
Support a professional and responsive office environment for visitors, staff, vendors, and cross-functional partners.
Coordinate incoming mail, deliveries, and office materials to ensure timely routing and follow-through.
Support the accurate capture, routing, and documentation of materials requiring entry into internal systems.
Coordinate office logistics and operational requests in partnership with Facilities and appropriate department contacts.
Serve as the point of contact for shredding services and coordinate related pickups.
Serve as the primary liaison with building management staff on office-related needs.
Coordinate meeting logistics, meals, vendor scheduling, and facilities-related support for cross-functional initiatives and operational activities as needed.
Prepare and organize onboarding materials, process documents, and operational resources for new employees and internal stakeholders.
Coordinate interview logistics, training sessions, and related follow-up activities in partnership with Human Resources and department leaders.
Support process documentation, training coordination, and communication of operational updates that improve consistency and cross-department collaboration.