Business Operations Coordinator

Advanced Intelligence Engineering•Wheaton, IL

10h•Onsite

About The Position

Advanced Intelligence Engineering is a boutique, Managed IT Services Provider located in Wheaton, IL. AIE focuses on providing premier customer service and quality IT support to clients throughout the Chicagoland area. The Business Operations Coordinator position is a key role within the AIE team, responsible for providing back-end support to the sales, operations and marketing initiatives within AIE.

Requirements

Advanced written and spoken (English) communication skills; excellent telephone manner
Capable of working in a fast paced environment with critical thinking and problem solving skills are needed. Capable of working in-and-out of multiple tasks throughout the day
Proficient with Microsoft Office and general computing
High level of diplomacy, sound judgment, and discretion when dealing with clients and vendors
Must be able to pass a criminal background test
Must have a valid driver’s license and reliable transportation

Nice To Haves

Previous Managed Service Provider (MSP) or technology job experience a plus, but not required
Technical terminology regarding Microsoft networking with desktop and server environments a plus

Responsibilities

Manage the procurement of hardware, software, and licensing for AIE clients, including placing orders, tracking shipments, receiving equipment, and coordinating delivery
Work with clients, AIE engineers, and vendors to prepare quotes for hardware, software, licensing, and other client technology needs
Tracking procurement of cost of goods sold and subsequent client-facing charges for internal billing audit purposes
Build and maintain strong relationships with AIE's vendors and distribution partners
Maintain accurate client, sales, and operational information in Autotask and assist with administration of the Autotask CRM
Reconcile Microsoft licensing and usage reports to ensure accurate client billing
Generate and send recurring and project-related client invoices and assist in resolving billing discrepancies
Coordinate with AIE's technical and sales teams to ensure quotes, orders, licensing, and billing are processed accurately and on time
Assist with AIE's marketing initiatives, including creating and updating website content to support SEO
Coordinate and maintain AIE's social media presence and marketing activities
Help identify opportunities to improve administrative and operational processes as the company grows
Provide general business and administrative support to AIE's leadership and team as needed
Perform other duties as assigned