Business Operations Coordinator

Travel + Leisure Co. • Myrtle Beach, SC

7d

About The Position

As a Business Operations Coordinator for Travel + Leisure at Club Wyndham Nashville, this person delivers support for Sales and Marketing processes. The role provides customer service to guests and business partners, ensures operational processes and procedures are followed, protects data integrity across company systems, and works with the team and leadership to implement changes and initiatives. The coordinator supports onboarding and training, maintains reporting, and helps teams understand and adapt to operational changes. This role involves working in a fast-paced environment and interacting with guests, business partners, and colleagues.

Requirements

• Proficiency in Microsoft Suite.
• Availability to support the business on weekends and holidays.
• Experience delivering outstanding customer service.
• Communicative, reliable, and organized, with willingness to learn new processes and embrace change.
• Enjoys working in a fast-paced environment and interacting with guests and business partners.

Responsibilities

• Provide exceptional customer service to guests, business partners, and team members.
• Work with leadership to improve customer service and business processes.
• Protect guest data and support a high-quality guest experience.
• Protect company assets and ensure policies and procedures are followed.
• Understand and implement operational procedures governing the business.
• Support new initiatives and explain changes to affected teams.
• Maintain and validate daily, weekly, monthly, or quarterly reporting.
• Use available resources, including teammates, leadership, and procedural guides, to respond promptly to questions and escalate issues appropriately.
• Partner with Sales and Marketing teams, Human Resources and Recruiting, and Resort Operations leadership.
• Help onboard and train new team members.
• Implement changes across areas and functions supported by Business Operations.

Benefits

• Medical coverage
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life and accident coverage
• Disability coverage
• Paid time off, depending on position
• Parental leave, depending on position
• Paid holidays, depending on position
• Paid volunteer time through a Wish Day
• 401(k) with employer match, subject to eligibility requirements
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program, subject to provider availability
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed