Coordinator, Assessment Operations

Columbus State Community College•Columbus, OH

About The Position

The Coordinator, Assessment Operations supports the daily operations of New Student Assessment. The role provides functional supervision, staff scheduling and training, center readiness, and testing platform support. It oversees off-site and virtual assessment services, including support for K–12 partners, proctor training and authorization, compliance, and documentation. The Coordinator maintains operational data and records and serves as backup to leadership to support secure, efficient, and student-centered assessment services. The position provides day-to-day operational coordination for student and staff employees at the Columbus Campus New Student Assessment Center, supports onboarding and training, and helps maintain the center’s supplies, technology, equipment, and staffing coverage. It also supports testing platform and appointment registration system administration, including access management, test setup and administration, proctor management, scheduling, and compliance. The Coordinator oversees off-site assessment services, including work with K–12 partner schools, alternate testing locations, and virtual assessment services. The role tracks operational data, supports planning and continuous improvement, implements operational policies, monitors compliance with college requirements, NCTA best practices, CAS Standards for testing center operations, and grant requirements, and maintains secure and accurate records. The position fosters a safe environment of respect and inclusion for faculty, staff, students, and community members. It requires managing assignments of varying complexity, meeting tight deadlines, adapting to changing needs, attending staff meetings consistently, and working outside a normal workweek schedule when needed to meet program needs and workload demands.

Requirements

Bachelor’s degree in a related field.
Three years of experience in program management, college testing, student affairs, or a related field.
Increasing responsibility in clerical and customer service is preferred.
An appropriate combination of education, training, coursework, and experience may qualify a candidate.

Nice To Haves

Increasing responsibility in clerical and customer service.

Responsibilities

Provide functional oversight of Assessment Services and coordinate day-to-day operations for student and staff employees at the Columbus Campus New Student Assessment Center.
Handle departmental and college employee onboarding and training in collaboration with New Student Assessment leadership.
Support center readiness and operations, including supplies, technology, equipment, and staffing coverage.
Create and monitor required credentials for proctoring staff.
Serve as backup to the designated Institutional Administrator for testing platforms and the appointment registration system.
Support system administration, including access management, test setup and administration, proctor management, scheduling, and compliance.
Oversee and support off-site assessment services, including coordinating individual and group assessment sessions with K–12 partner schools and providing training and ongoing support.
Oversee testing platform operations for off-site and partner locations, including proctor authorization, training, system access, compliance, and support.
Facilitate assessment administration at alternate testing locations.
Manage virtual assessment services, including proctor training, scheduling, and required documentation.
Track, organize, and maintain operational data to support the Assistant Director in planning, reporting, and continuous improvement.
Implement operational policies that ensure high-quality support for placement and assessment programs and projects.
Monitor functional-area activities for compliance with college requirements, NCTA best practices, CAS Standards for testing center operations, and grant requirements and stipulations.
Maintain secure and accurate records.
Foster and maintain a safe environment of respect and inclusion for faculty, staff, students, and community members.
Manage multiple assignments of varying complexity, meet tight timelines and deadlines, and adapt to changing needs.
Attend departmental, division, and unit staff meetings consistently.
Work outside a normal workweek schedule as needed to meet program needs and workload demands.