Coordinator, Assessment

Lifepoint Health • Holyoke, MA

2d • $21 - $28

About The Position

The Assessment Coordinator assesses walk-in and telephone callers, schedules initial psychiatric assessments, triages patients to appropriate services, responds to treatment inquiries, and facilitates transitions into the admission process. The role provides clerical support to the Care Coordination Manager and team, including data entry into the electronic record system, and helps coordinate admissions, discharges, and referrals. The position reports to the Director of Assessment and is classified as non-exempt.

Requirements

• Strong customer service and triage skills to manage inquiries and coordinate admissions.
• Strong clinical assessment skills required.
• CPR and de-escalation certification required within 30 days of hire.

Nice To Haves

• High school diploma or GED preferred.
• Previous experience in a psychiatric health-care facility with chemical dependency, dual diagnosis, psychiatric, or geriatric patients preferred.

Responsibilities

• Assess walk-in and phone callers to determine appropriate services or referrals and schedule initial psychiatric assessments for individuals seeking treatment for substance abuse, dual diagnosis, or emotional disorders.
• Answer inquiries about treatment and facility services, present treatment options, document calls, and schedule appointments for callers seeking treatment.
• Collaborate with business office staff to support an efficient admission process and refer or triage patients to other treatment sources when appropriate.
• Provide clerical support to the Care Coordination Manager and team, including data entry into the electronic record system.
• Maintain appropriate stock of forms and supplies for the Care Coordination Department.
• Check in patient belongings, process consent forms, and coordinate admission paperwork.
• Schedule assessment appointments, orient patients to units and outpatient programs, assist with discharges, and send documentation to referral sources within required timeframes.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED