Coordinator, Assessment Operations

Columbus State Community College•Columbus, OH

About The Position

The Coordinator, Assessment Operations supports daily operations of New Student Assessment, including functional supervision, staff scheduling and training, center readiness, and testing platform support. The position oversees off-site and virtual assessment services, including K–12 partner support, proctor training and authorization, compliance, and documentation. The Coordinator maintains operational data and records and serves as backup to leadership to support secure, efficient, and student-centered assessment services. The role provides operational coordination for the Columbus Campus New Student Assessment Center; supports onboarding, training, staffing, supplies, technology, equipment, credentials, testing platforms, and appointment registration; and coordinates assessment services at partner schools and other alternate locations. It also supports system administration, virtual assessments, operational policies, reporting, continuous improvement, and compliance with college requirements, NCTA best practices, CAS Standards, and applicable grant requirements. The Coordinator fosters a safe environment of respect and inclusion for faculty, staff, students, and community members. The position requires managing multiple assignments and deadlines, adapting to changing needs, and attending departmental, division, and unit meetings. Hours may include work outside a normal workweek as needed to meet program needs and workload demands.

Requirements

Bachelor’s degree in a related field.
Three years of experience in program management, college testing, student affairs, or a related field, with increasing responsibility in clerical and customer service preferred.
An appropriate combination of education, training, coursework, and experience may qualify a candidate.

Nice To Haves

Increasing responsibility in clerical and customer service.

Responsibilities

Provide functional oversight of day-to-day operations and schedules for student and staff employees in the Columbus Campus New Student Assessment Center.
Coordinate onboarding and training for department and other college employees in collaboration with New Student Assessment leadership.
Support center readiness and operations, including supplies, technology, and equipment.
Assist with staffing needs to maintain center coverage.
Create and monitor required credentials for proctoring staff.
Serve as backup to the designated Institutional Administrator for testing platforms and the appointment registration system.
Support system administration, including access management, test setup and administration, proctor management, scheduling, and compliance.
Oversee and support off-site assessment services, including individual and group sessions at Central Ohio partner schools in collaboration with K–12 colleagues.
Provide training and ongoing support to off-site and school partners.
Oversee testing platform operations for off-site and partner locations, including proctor authorization, training, system access, compliance, and support.
Facilitate assessment administration at alternate testing locations.
Manage virtual assessment services, including proctor training, scheduling, and required documentation.
Track, organize, and maintain operational data to support planning, reporting, and continuous improvement.
Implement operational policies that ensure high-quality support for placement and assessment programs and projects.
Monitor activities in the functional area for compliance with college requirements, NCTA best practices, CAS Standards for testing center operations, and grant requirements and stipulations.
Maintain secure and accurate records.
Foster and maintain a safe environment of respect and inclusion for faculty, staff, students, and community members.
Manage assignments of varying complexity, meet tight timelines and deadlines, and adapt to changing college and business-partner needs.
Attend departmental, division, and unit staff meetings consistently.