Coordinator, African-American/Black Student Support (SSP III)

CSU Careers•Fresno, CA

3d•Onsite

About The Position

Under general direction, the Coordinator, African American/Black Student Support designs, implements, and evaluates identity-informed student success initiatives that promote academic achievement, persistence, retention, and belonging for students within the African American/Black community. Furthermore, this position ensures that services, programs, and supports are available to all students, with initiatives informed by institutional data to address identified student needs. The Coordinator provides direct student engagement, academic mentoring, and case-managed support while contributing to Center-wide retention and graduation efforts through coordinated care, data analysis, and cross-campus collaboration. This position plays a crucial role in enhancing student outcomes by translating culturally responsive practices into tangible, measurable impact. The Coordinator allocates 40% of assigned responsibilities to the planning, coordination, and assessment of student engagement programs and initiatives, and 60% to providing comprehensive case management, academic mentoring, referral coordination, and documentation in support of student success and retention.

Requirements

Graduation from a four-year college or university in a related field, and three years of progressively responsible professional student services work experience.
A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience.
A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Nice To Haves

Experience designing, implementing, or assessing academic success and retention initiatives.
Knowledge of identity development, culturally responsive pedagogy, and belonging-centered programming.
Experience using coordinated care, case management, or student success platforms (e.g., EAB/Bulldog Connect).
Strong assessment skills, including data collection, evaluation, and reporting to inform program improvement.
Experience collaborating across academic and student affairs units.
Experience leading, training, mentoring, or coaching student employees or interns.
Experience within the California State University (CSU) system.
Proficiency with student success, learning management, assessment, and data tools (e.g., PeopleSoft, EAB, Canvas, Bulldog Connect, Qualtrics, Tableau).
Experience with outreach, marketing, and communication strategies, including the development of print and digital materials and effective social media messaging.

Responsibilities

Design, implement, and assess identity-informed student success initiatives that foster academic achievement, retention, and belonging.
Analyze student success trends, equity gaps, and high-impact practices to inform targeted interventions and program improvements.
Provide proactive academic coaching, mentoring, and case-managed support to students navigating academic, personal, financial, or institutional barriers.
Engage students who disclose sensitive or personal information with cultural humility, care, and professionalism.
Collect, analyze, interpret, and communicate qualitative and quantitative data to demonstrate program effectiveness and inform decision-making.
Develop and facilitate workshops, presentations, and community-building activities related to academic success, belonging, and persistence.
Build and sustain collaborative relationships with students, faculty, staff, student organizations, and campus partners to coordinate holistic support.