Student Success Coordinator (SSP IV)

CSU Careers•Turlock, CA

6d•Onsite

About The Position

This full-time position, available on or after November 2, 2026, is for the College of Education, Kinesiology, and Social Work (COEKSW) Student Success Center. The incumbent is responsible for providing highly complex professional student services by coordinating and administering student success initiatives that promote student engagement, persistence, retention, academic achievement, and timely degree completion. The incumbent independently resolves complex student and programmatic issues, provides guidance and advocacy to students, develops and implements programs and services responsive to student needs, evaluates program effectiveness, and recommends improvements to enhance student success outcomes and operational practices. Working collaboratively with faculty, staff, and campus partners, the incumbent exercises independent judgment in interpreting policies, addressing complex situations, and advancing the College's student success goals. The incumbent exercises broad discretionary authority within delegated parameters and may serve as a working supervisor or lead person.

Requirements

Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related.
Four (4) years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.
A master’s degree in Counseling, Clinical Psychology, Social Work or a job‑related field may be substituted for one year of professional experience.
A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job‑related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.
Ability to interpret and apply program rules and regulations.
Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
Ability to obtain factual and interpretive information through interviews.
Ability to collect, compile, analyze and evaluate data and make verbal or written presentation based on these data.
Ability to recognize multicultural, multi-sexed and multi-aged value systems and work accordingly.
Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas.
Thorough knowledge of the principles of individual and group behavior.
General knowledge of the principles, practices and trends of the Student Services field.
General knowledge, or the ability to rapidly acquire such knowledge, of the overall operation, functions, and organizational procedures of the campus.
Ability to advise students individually and in groups on complex student-related matters.
Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations.
Thorough knowledge of the policies, procedures, activities, and practices of the program area to which assigned, or the ability to quickly acquire such knowledge.
General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned.
General knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management.
General knowledge of interview techniques and advanced statistical and research methods.
Ability to carry out very complex assignments without detailed instructions.
Ability to advise students individually or in groups on varied and complex matters.
Ability to determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature.
Ability to reason logically and analyze and solve the organizational and operating problems of one or several program areas.
Ability to plan, coordinate, initiate actions necessary to implement administrative or group decisions or recommendations and ability to evaluate programs, services, policies and procedures.
Ability to analyze and define complex organizational, policy or procedural problems or situations accurately, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action.
Ability to understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served.
Ability to establish and maintain effective, cooperative and harmonious working relationships with a variety of individuals in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.
Background check must be completed satisfactorily.
Must comply with CSU Executive Order 1083, revised 7/21/17, as a condition of employment.
Must be legally authorized to work in the United States.

Nice To Haves

Four (4) years experience coordinating student success programs focused on identity, academic achievement.
Master's degree in student affairs, education, guidance and counseling, administration, social work or equivalent in a related area.
Experience conducting workshops, presentations, and student engagement events in a higher education setting.
Experience working with students from various ethnic and socioeconomic backgrounds, including underserved students.
Experience implementing student-centered programs that integrate community-building or peer-based initiatives that encourage authenticity and vulnerability among participants.
Experience developing, coordinating, or supporting cohort-based retention, leadership development, or student success programs in higher education.
Experience planning and facilitating student retreats, leadership experiences, or educational workshops focused on student development, identity exploration, community building, or persistence.

Responsibilities

Coordinate and administer complex programs, events, and projects that support departmental objectives and student success initiatives.
Facilitate student involvement in campus life through the development and coordination of programs and initiatives that promote engagement and student success.
Plan and organize work requirements and tasks within assigned areas of responsibility.
Determine work priorities and select appropriate methodologies from alternative approaches to accomplish program objectives.
Handle unusual situations independently, resolving complex problems and making decisions that influence departmental operations and program effectiveness.
Provide expert guidance and information to students experiencing highly complex academic, personal, and institutional issues, exercising independent judgment to determine appropriate courses of action.
Assist students in resolving complex problems and making informed decisions through analysis, consultation, and appropriate intervention strategies.
Advocate for the needs of individual students and groups of students with university administrators, faculty, and staff to support student success and equitable access to services.
Provide support and assistance to students facing highly sensitive and multifaceted personal and institutional problems, questions, and challenges requiring coordination with appropriate campus resources.
Interact with students in the most sensitive and complex group problem situations, utilizing sound judgment, diplomacy, and effective conflict resolution strategies.
Review existing and proposed policies, practices, and organizational processes, and recommend revisions to improve program effectiveness and service delivery.
Conduct studies and surveys and prepare reports with recommendations based on findings to support continuous program improvement.
Provide analysis and guidance during office-wide implementation of new procedures and systems.
Develop thorough and comprehensive written materials to enhance student knowledge, awareness, and skill development.
Make recommendations regarding policies, procedures, and complex administrative actions, and assist with implementation following leadership approval.
May be required to obtain additional training and/or certification as part of professional development, based on department and/or campus needs, to stay current with industry standards.
At the direction of appropriate administrator, may provide support to other areas as needed.
Other duties as assigned.