Student Success Coordinator

Roanoke College•Salem, VA

11h•Onsite

About The Position

Roanoke College is seeking a Student Success Coordinator to work alongside the Assistant Director in providing direct support to Explore@RC students and executing established student programming. This role is centered on fostering student engagement, facilitating communication, organizing events, and guiding students through the complexities of the college environment and its resources. A portion of the role (approximately 10-20%) will involve supporting students enrolled in online programs through RC-RV.

Requirements

Bachelor's degree in education.
Experience working with high school or college students in an academic setting.
Strong interpersonal, communication, and organizational skills.
Ability to build positive and appropriate relationships with students.
Ability to work collaboratively and follow established program processes.
Ability to maintain confidential student information.

Nice To Haves

Experience with dual enrollment, higher education, or online education.

Responsibilities

Provide direct, day-to-day support to Explore@RC students.
Build relationships with students and serve as an accessible point of contact.
Help students navigate college expectations, resources, and processes.
Provide follow-up and academic assistance based on student needs.
Connect students with appropriate faculty, staff, and College resources.
Communicate student concerns requiring additional attention to the Assistant Director.
Transport students in the Explore van as needed for events, or school pickup and drop off.
Coordinate Explore@RC student events and activities alongside the Assistant Director.
Support orientation, student and family events, Presentations of Learning, student-led conferences, career-connected activities, and other established programming.
Support the student mentor program and other student engagement activities.
Coordinate student participation and communication related to events.
Maintain communication with students and families regarding schedules, activities, opportunities, and expectations.
Coordinate with faculty, counselors, partner schools, and College offices regarding student needs.
Maintain appropriate documentation related to student participation and support.
Refer matters requiring program-level decisions to the Assistant Director.
Provide direct support to students enrolled in RC-RV online programs.
Assist students with program expectations, processes, schedules, and available resources.
Provide routine communication and follow-up to support student engagement and persistence.
Connect students with appropriate faculty, staff, technical assistance, or College resources.
Support established onboarding and orientation activities for online students.