Student Support Specialist (SSP IA)

California State University • Stockton, CA

2d • $4,150 - $5,076 • Onsite

About The Position

This is a full-time temporary position available from November 10, 2026, through July 31, 2027, with the possibility of reappointment. The role supports the We Will grant, which focuses on health career pipeline programming for high school, community college, and college students in San Joaquin County. The incumbent will perform basic professional student services work with increasing independence, providing information and guidance, evaluating eligibility, coordinating program activities, and applying established regulations. Complex matters will be referred to higher-level staff.

Requirements

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field.
• Specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Nice To Haves

• Bachelor’s degree in education, health science, public health, or related field.
• Prior experience in a CSU or higher education setting.
• Experience with program recruitment and enrollment methods and practices.
• Experience mentoring and supporting students from diverse backgrounds.
• Experience in planning and conducting workshops.
• Experience acting as a liaison between educational institutions and community agencies.

Responsibilities

• Assist with coordinating and administering programs, events, and projects; facilitate student involvement in campus life.
• Perform duties in several program operations or services that are well-structured and procedural in nature, requiring little or no planning and coordinating of work objectives and operations by the incumbent.
• Assist a higher-level Student Services Professional in developing and administering policies and procedures related to the program area.
• Work with close direction where procedures and parameters are less defined and/or change frequently.
• Apply established procedures and guidelines.
• Assist students in thinking through routine problems and selecting suitable solutions within established guidelines.
• Provide support and assistance to students facing routine personal and institutional questions.
• Facilitate student involvement in campus life through structured program participation.
• Provide information and guidance to students regarding established policies, procedures, and program requirements.
• Respond to routine student inquiries via email, phone, or in person.
• Assist students in identifying routine concerns and selecting suitable options within clearly defined guidelines.
• Conduct intake processes and complete required intake documentation.
• Utilize basic interviewing techniques to gather and verify relevant facts.
• Maintain accurate documentation of student interactions and enter case notes into tracking systems.
• Track follow-up actions to ensure completion of required steps.
• Provide outreach communications regarding services, deadlines, and events.
• Refer complex, sensitive, or unusual matters to higher-level staff.
• Other duties as assigned.

Benefits

• Outstanding vacation, health, dental, and vision plans
• Fee waiver education program
• Membership in the California Public Employees Retirement System (PERS)
• 15 paid holidays a year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level