Student Support Specialist (SSP IA)

CSU Careers•Stockton, CA

1d•Onsite

About The Position

This is a full-time temporary position available on or after November 10, 2026, through July 31, 2027, at the Stanislaus State-Stockton Center. Reappointment may be possible depending on budget, department needs, and job performance. The position operates under supervision and supports the We Will grant’s health career pipeline programming for high school, community college, and college students across San Joaquin County. The incumbent performs basic professional Student Services work within established policies and procedures, with greater independence than a trainee. The role provides information and guidance to students, evaluates eligibility for services, coordinates structured program activities, and exercises judgment within defined parameters. The incumbent applies established regulations and procedures to routine student situations and refers complex or precedent-setting matters to higher-level staff.

Requirements

Equivalent to graduation from a four-year college or university in behavioral sciences, public or business administration, or a job-related field; specialized experience applying the relevant knowledge and abilities may substitute for education on a year-for-year basis.
Working knowledge of basic principles of individual and group behavior.
Working knowledge of research and observation techniques for recording, classifying, and interpreting factual information.
Working knowledge of interviewing techniques and methods.
Ability to gather and analyze data.
Ability to reason logically, draw valid conclusions, and make appropriate recommendations.
Ability to participate in and contribute to group meetings, conferences, and interviews.
Ability to express ideas and recommendations clearly orally.
Ability to write clear and concise reports.
Ability to establish and maintain cooperative working relationships with students, staff, and faculty.
May be required to travel.

Nice To Haves

Bachelor’s degree in education, health science, public health, or a related field.
Prior experience in a CSU or higher education setting.
Experience with program recruitment and enrollment methods and practices.
Experience mentoring and supporting students from diverse backgrounds.
Experience planning and conducting workshops.
Experience acting as a liaison between educational institutions and community agencies.

Responsibilities

Assist with coordinating and administering programs, events, and projects, and facilitate student involvement in campus life.
Perform procedural duties across program operations or services, with little or no independent planning or coordination of work objectives and operations.
Assist a higher-level Student Services Professional with developing and administering policies and procedures related to the program area.
Apply established procedures and guidelines when completing assigned tasks, seeking guidance from higher-level staff as needed.
Provide information and guidance to students about established policies, procedures, and program requirements.
Respond to routine student inquiries by email, phone, or in person.
Assist students in identifying routine concerns and selecting suitable solutions within established guidelines.
Provide support to students facing routine personal and institutional questions.
Conduct intake processes and complete required intake documentation.
Use basic interviewing techniques to gather and verify relevant facts.
Maintain accurate records of student interactions and enter case notes into tracking systems.
Track follow-up actions to ensure required steps are completed.
Provide outreach communications about services, deadlines, and events.
Refer complex, sensitive, or unusual matters to higher-level staff.
Perform other duties as assigned.