AOA Program 230621 - Coordinator, Active Older Adults

YMCA of Greater Cleveland Recruitment Team • Avon, OH

130d

About The Position

The Active Older Adult (AOA) Coordinator is responsible for the smooth and effective delivery of programs and services for older adults at a YMCA branch and at off-site community program locations. The position plans, markets, delivers, and evaluates educational, cultural, artistic, and social activities, trips, and special events. The Coordinator supports member engagement and retention, manages the AOA Volunteer Ambassador Program, maintains membership records, monitors program finances, and responds to participant feedback and concerns. The role also requires active, positive engagement with members, volunteers, and staff while demonstrating YMCA values.

Requirements

• High school diploma or equivalent required.
• At least 1 year of experience in program development.
• At least 1 year of experience working with active older adult groups.
• Experience creating and organizing activities for the senior population.
• CPR certification at the Basic Life Support or Professional Rescuer level, Basic First Aid, Emergency Oxygen Administration, and associated-determined safety training required within 30 days of hire.
• Complete Orientation to Healthy Living and job-specific technical training within 90 days of hire.
• Attend two in-service trainings per year and maintain all required certifications.
• Customer-service focus and willingness to go the extra mile.
• Ability to collaborate with other organizational departments and surrounding communities.
• Effective public speaking ability and group leadership skills.
• Excellent written and verbal communication and organizational skills.
• Ability to read and write legibly and understandably.
• Ability to communicate effectively with and observe program participants, members, and YMCA staff.
• Commitment to the YMCA mission and cause, and adherence to its values and ethics.
• Ability to work effectively with people of different backgrounds, abilities, opinions, and perceptions.
• Willingness and ability to act as a mandated reporter of suspected child abuse or neglect and follow the required reporting process.
• Ability to lift or move up to 20 pounds and perform frequent sitting, standing, walking, reaching, stooping, kneeling, bending, or instructing throughout the shift.
• Ability to hear sounds at normal speaking levels, receive detailed oral information, and distinguish sounds, with or without correction.
• Close visual acuity for preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading.

Nice To Haves

• Associate degree preferred.

Responsibilities

• Design, create, and lead a regular schedule of programs and services for older adults that fosters engagement and relationship building.
• Lead special events related to older adults at the branch and in the community.
• Recruit and provide appropriate, qualified leadership and collaborators for AOA programs.
• Attend scheduled AOA Coordinator meetings to discuss events for the upcoming quarter.
• Present the event schedule and marketing plan to branch leadership monthly.
• Implement and maintain AOA membership retention activities; monitor monthly connectivity and develop strategies to improve participation.
• Ensure AOA membership information in Daxko is accurate and current, reconciling inaccuracies and ineligible memberships using monthly reports from third-party insurance information platforms.
• Ensure promotional materials are distributed at branches.
• Monitor income and expenses against the budget with branch and department leadership, and take action to support sound fiscal management.
• Address programming concerns, including content, safety, and instruction, and respond to member feedback in a timely manner.
• Manage and promote the AOA Volunteer Ambassador Program.
• Gather participant feedback periodically by distributing and compiling written evaluations.
• Promote and assist with YMCA programs and special events.
• Attend required workshops, meetings, and training to enhance professional competence and remain current on YMCA of Greater Cleveland procedures; attend staff meetings as directed.
• Maintain positive, friendly, visible involvement with members, volunteers, and staff, demonstrating YMCA core values.
• Perform other duties as assigned by the supervisor.

Benefits

• Free membership to a local YMCA.
• Discounts on YMCA programs, including childcare; part-time positions do not receive childcare discounts.
• Additional employee discounts at many places in and around town.
• Eligible employees receive a comprehensive benefits plan including health, dental, and vision coverage and an Employee Assistance Plan.
• Retirement contribution of 9% paid by the YMCA of Greater Cleveland for eligible employees.
• Paid vacation for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED