Coordinateur Qualité NCR/MRB

CAD Railway Industries•Montreal, QC

About The Position

CAD Industries ferroviaires is an ambitious Quebec-based company that has been operating for over 60 years, specializing in the repair, conversion, and refurbishment of rolling railway equipment (all types of railcars and locomotives) that has workshops and offices in Montreal (Lachine area) and in Alberta (under the Caltrax banner). Over the years, our mission has evolved to become a responsible organization focused on repairing and extending the life of the equipment entrusted to us by our clients or, in many cases, modernizing it and quite literally giving it a second life. Through their projects, our teams design equipment that meets the needs of these same clients, who operate in both freight and passenger transportation. Within the HSE Quality team, your primary mission will be to lead and coordinate the NCR/MRB (Non-Conformity Report / Material Review Board) process to ensure control of non-conformities, traceability of decisions, and reduction of NCR aging. You will be responsible for supervising the quarantine area, coordinating stakeholders (Procurement, Engineering, Production, Projects), and maintaining quality flow discipline. The position reports directly to the Supplier Quality Manager, who provides direction, prioritization, and oversight of activities related to the NCR/MRB process, which is essential to ensure product compliance, prevent operational deviations, and support customer project performance.

Requirements

Degree in mechanical, industrial engineering, or equivalent;
3 to 5 years of experience in supplier quality within a manufacturing environment (rail, transportation, or similar);
Practical knowledge of incoming inspection processes, visual and dimensional inspection;
Proven experience in non-conformity management, defect analysis, MRB dispositions, or production quality support;
Ability to read drawings, basic metrology, understanding of tolerances and manufacturing processes;
Good understanding of applicable quality standards (ISO 9001, AAR M-1003);
Knowledge of root cause analysis methods (5 Why, Ishikawa, QRQC, 8D);
Proficiency with office tools (Excel, Word, Outlook) and comfort with IT systems;
Ability to read and write documents in French and English, particularly technical NCRs, engineering notes, or client instructions;
Excellent communication skills, particularly to lead quality rituals (MRB) and interact with Procurement, Engineering, Production, and Projects;
Strong prioritization skills to effectively manage NCR aging, urgent issues, and schedule constraints;
Ability to structure, document, and maintain complete and compliant quality records;
Comfort in tracking corrective actions, following up with stakeholders, and meeting SLA commitments;
Analytical skills and critical thinking to understand technical causes of non-conformities;
Autonomy, rigor, and reliability in data handling and system updates;
Strong organizational skills and ability to manage multiple topics simultaneously without compromising quality;
Analytical, detail-oriented, and solution-driven mindset;
Strong coordination skills and ability to work cross-functionally with multidisciplinary teams;
Proactive approach and anticipation in managing non-conformity risks;
Sound professional judgment and ability to take a position during MRB reviews;
Sense of responsibility and commitment to meeting obligations;
Collaborative attitude, professional ethics, and respect for compliance rules;
Adaptability to change (processes, regulations, project priorities).

Nice To Haves

Training related to quality standards (ISO 9001, AAR M-1003, AS9100 or equivalent) — an asset;
Knowledge of MRB (Material Review Board) operations — an asset;

Responsibilities

Lead and coordinate the weekly MRB meeting, ensuring active participation from all stakeholders (Procurement, Engineering, Production, Projects);
Ensure traceability of MRB decisions, compliance of dispositions (use-as-is, rework, scrap, concession), and rigorous updates of quality systems;
Ensure adherence to NCR SLAs (sorting, disposition, closure timelines) and implement corrective actions in case of deviations;
Control and prioritize incoming flows into the quarantine area in coordination with incoming inspection and production;
Ensure accuracy of records, consistency of statuses, and availability of evidence (photos, measurements, reports);
Drive reduction of quarantine inventory and pending NCRs;
Identify critical NCRs (impact on schedule, safety, customer compliance) and coordinate priority actions with project teams;
Support technical analysis of non-conformities in collaboration with Engineering and Production;
Prepare NCR/MRB reports for project reviews and internal committees;
Monitor implementation of corrective actions resulting from MRB and verify their effectiveness;
Contribute to reducing recurring non-conformities by coordinating root cause mini-analyses and implementing preventive actions;
Contribute to improving internal NCR management processes and tools (dashboards, CAB, forms);
Monitor trends, recurrence, and systemic failures, and recommend improvements (documentation, training, methods);
Promote a quality culture among operational teams by reinforcing understanding of MRB dispositions and compliance expectations;
Maintain regular coordination with the Supplier Quality Manager to ensure alignment on quality priorities and MRB decisions;
Work closely with Incoming Inspection for supplier NCR management;
Work closely with Production for isolation of non-conforming parts and rework;
Work closely with Procurement for supplier NCRs and follow-ups on dispositions;
Work closely with Engineering for technical decisions and repair validation;
Work closely with Supplier Quality for analysis of supplier NCRs and case handover;
Perform any other tasks deemed relevant to the successful execution of ongoing projects;