Coord-Facilities Maintenance
About The Position
Coordinate facilities maintenance operations by responding to maintenance requests, managing room out-of-order processes, monitoring work order completion, and supporting preventive maintenance programs. Collaborate with multiple departments, vendors, and contractors to ensure the timely resolution of maintenance issues, service requests, and property improvement activities. Monitor and coordinate GXP work orders, guest requests, and service recovery opportunities while analyzing GXP and Qualtrics feedback, tracking key performance indicators, identifying trends, and preparing reports to support operational excellence and guest satisfaction. Ensure compliance with company standards, safety regulations, and preventive maintenance requirements, including reviewing work order backlogs and completion rates during the PM shift. Maintain effective communication, foster positive working relationships, and provide administrative and operational support to the Engineering team. The ideal candidate will possess a high school diploma or equivalent, a minimum of two years of related work experience, strong organizational and analytical skills, and the ability to manage multiple priorities in a fast-paced hospitality environment. No supervisory experience is required. Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Visually inspect tools, equipment, or machines. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Read and visually verify information in a variety of formats (e.g., small print). Enter and locate work-related information using computers and/or point of sale systems. Perform other reasonable job duties as requested by Supervisors.
Requirements
- High school diploma or equivalent
- Minimum of two years of related work experience
- Strong organizational and analytical skills
- Ability to manage multiple priorities in a fast-paced hospitality environment
- No supervisory experience required
Responsibilities
- Respond to maintenance requests
- Manage room out-of-order processes
- Monitor work order completion
- Support preventive maintenance programs
- Collaborate with multiple departments, vendors, and contractors
- Ensure timely resolution of maintenance issues, service requests, and property improvement activities
- Monitor and coordinate GXP work orders, guest requests, and service recovery opportunities
- Analyze GXP and Qualtrics feedback
- Track key performance indicators
- Identify trends
- Prepare reports to support operational excellence and guest satisfaction
- Ensure compliance with company standards, safety regulations, and preventive maintenance requirements
- Review work order backlogs and completion rates during the PM shift
- Maintain effective communication
- Foster positive working relationships
- Provide administrative and operational support to the Engineering team
- Follow all company and safety and security policies and procedures
- Report maintenance problems, safety hazards, accidents, or injuries
- Complete safety training and certifications
- Properly store flammable materials
- Ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information
- Protect company assets
- Welcome and acknowledge all guests according to company standards
- Anticipate and address guests’ service needs
- Assist individuals with disabilities
- Thank guests with genuine appreciation
- Speak with others using clear and professional language
- Prepare and review written documents accurately and completely
- Answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others
- Listen and respond appropriately to the concerns of other employees
- Ensure adherence to quality expectations and standards
- Visually inspect tools, equipment, or machines
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
- Read and visually verify information in a variety of formats (e.g., small print)
- Enter and locate work-related information using computers and/or point of sale systems
- Perform other reasonable job duties as requested by Supervisors
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
