Cook II, Truffles Pub (Full-Time; Varied)

Harrah's Cherokee Casino Resort•Cherokee, NC

About The Position

The Cook II prepares high-quality food in a timely and consistent manner by following established recipes, production standards, and sanitation guidelines. The role works across kitchen stations, including grilling, frying, and guest-facing service, and ensures proper cooking methods, food presentation, and portion control. The Cook II supports efficient kitchen operations by maintaining clean and organized work areas, monitoring stock levels, assisting with special orders, and preparing for high-volume periods. The position follows regulatory, departmental, and company policies and contributes to a positive team environment while delivering excellent service to guests and fellow associates. The Cook II is expected to demonstrate the organization’s mission and values, follow procedures and safety requirements, use resources responsibly, meet productivity and service-quality expectations, assist guests and colleagues courteously, and participate in training and skill-building. The position reports to the Sous Chef and is assigned to Truffles Pub.

Requirements

Must be 18 years of age or older.
At least 90 days of Cook I experience or one year of cooking experience outside a casino.
Strong guest service, communication, decision-making, and teamwork skills.
Ability to multitask, prioritize, work closely with others, adapt, learn, and accept direction.
Professional appearance and high personal hygiene standards.
Proficiency with Microsoft applications, including Excel.
Strong attention to detail, work ethic, and desire for continued growth.
Ability to work effectively in fast-paced, high-pressure environments.
Ability to communicate clearly in English and follow instructions accurately.
Ability to remain mobile throughout the casino, stand for extended periods, and perform frequent physical movements.
Ability to lift up to 50 pounds and push and pull up to 300 pounds in a cart.
Ability to tolerate extreme heat or cold temperatures and varying noise, temperature, lighting, crowds, and air quality, including secondhand smoke.
Dexterity to use knives, other handheld instruments, and food preparation equipment.
Ability to respond to visual and auditory cues.
Flexibility to work evenings, weekends, and holidays.

Nice To Haves

High school diploma or GED.

Responsibilities

Prepare high-quality food items promptly and consistently according to recipes, production standards, and sanitation guidelines.
Work multiple kitchen stations, including grilling, frying, and guest-facing service.
Ensure proper cooking methods, food presentation, and portion control.
Maintain clean and organized work areas and help maintain a welcoming environment.
Monitor stock levels, follow inventory procedures, minimize waste, and maintain proper documentation.
Assist with special orders and prepare for high-volume periods.
Follow departmental procedures, quality standards, safety guidelines, regulatory requirements, and company policies; report concerns promptly.
Complete daily tasks accurately and efficiently, following task assignments and workflow priorities.
Provide friendly, professional, and responsive service to guests, Team Members, and internal partners; escalate concerns when needed.
Communicate basic issues or inefficiencies to supervisors and provide feedback on process improvements when requested.
Contribute to a respectful, collaborative team environment and participate in training and skill-building activities.
Demonstrate reliability, accountability, professionalism, and the organization’s mission and values.