COO / Integrator [HT-1019646]

VisionSpark•Alexandria, VA

1d•Onsite

About The Position

Century 21 Accent Homes is seeking a COO / Integrator to bring clarity, structure, and accountability to their fast-paced property management organization. This role involves leading people, solving operational challenges, and helping teams grow. The ideal candidate is a steady, customer-first leader who turns ideas into action, balancing vision with execution and strengthening communication across departments. The COO / Integrator will strengthen processes, support cross-functional teamwork, and ensure the entire organization moves together toward the company’s long-term vision, directly influencing operational excellence, team performance, and the company’s ability to scale with confidence.

Requirements

5+ years of operations leadership experience.
5+ years of people management experience, including proven success scaling teams and developing leaders in growing organizations.
5+ years of cross-functional leadership experience.
3+ years of experience managing and operating businesses with $5M+ in annual revenue, including ownership of performance outcomes and financial results.
Strong LMA experience with proven ability to lead, manage, and hold teams accountable.
Experience creating new revenue streams within an organization.

Nice To Haves

EOS® experience.
General Contractor (GC) Class A license.
Experience in single-family homebuilding or construction operations.
Leadership experience in HVAC, plumbing, or professional trade companies.
Vendor management experience in trades or service-based environments.
Understanding of corporate accounting and financial processes.
Tech-savvy with experience in automation or AI tools.
CRM/process management experience (LeadSimple or similar).
Familiarity with Google Workspace.
Marketing experience.
Real estate licensing.

Responsibilities

Lead, manage, and hold yourself and others accountable (LMA).
Drive EOS® rhythms including L10s, 1:1s, Rocks, and long-term vision alignment.
Champion core values and foster a cohesive, high-trust team culture.
Build new operational silos, including the handyman division from the ground up.
Provide strategic insight into budgeting, financial planning, and P&L conversations.
Manage three direct reports and serve as gatekeeper to the Visionary (Tom).
Oversee all third-party vendors and in-house maintenance technicians.
Lead hiring, onboarding, training, and performance development across operations.
Create and refine policies, procedures, and safety standards.
Manage day-to-day property operations including turnovers, repairs, and inventory.
Monitor key data points: rent collection, labor efficiency, revenue per unit, churn, acquisition costs, and profitability.
Hold teams accountable to Rocks, KPIs, timelines, and quality standards.
Ensure alignment with the accountability chart and decision-flow structure.
Track performance, enforce follow-through, and deliver corrective action when needed.
Maintain consistency, clarity, and high execution standards across all operational functions.