Conversational Commerce Program Manager

Apple • Cupertino, CA

8d

About The Position

Apple Store Online is defining how Apple participates in a world where AI agents mediate commerce. The Conversational Commerce Program Manager operationalizes that vision by connecting strategic initiatives, emerging technologies, and external partnerships, bringing clarity to complexity and turning insights into action. The work includes agentic partnerships, new experiences, expansions, and coordination across the Digital Experience team.

This non-traditional program management role blends strategic thinking, operational expertise, and interest in emerging technology to transform how the organization works. Operating at the intersection of strategy and operations, the role connects initiatives, partnerships, and ways of working to identify opportunities and accelerate outcomes. The successful candidate is comfortable shaping strategic discussions with executives and solving complex operational challenges, while building smarter, more scalable approaches in ambiguous environments.

The role drives operational strategy across a portfolio of initiatives, connects workstreams and interdependencies, and builds alignment across Digital Experience teams. It also identifies ways to simplify processes, reduce friction, and improve organizational speed and effectiveness; experiments with AI, automation, and emerging technologies; translates complex information into data-driven insights and executive communications; surfaces opportunities and risks; and supports strategic engagement with external partners.

Requirements

• At least 4 years in program management, operations, or a related discipline within a complex, cross-functional organization.
• Ability to navigate ambiguity, structure complex problems, and translate strategic objectives into meaningful action.
• Strong analytical and problem-solving skills, including experience using data to uncover insights, evaluate opportunities, and inform decisions.
• Comfort operating in fast-paced, ambiguous environments with shifting priorities.
• Exceptional communication, storytelling, and executive presentation skills, including the ability to simplify complex concepts and influence senior stakeholders.
• Bachelor’s degree or equivalent experience.

Nice To Haves

• Experience in digital commerce and online retail across a variety of platforms.
• Experience operating at the intersection of retail strategy, technology, and organizational transformation.
• Strong understanding of emerging technologies, including AI, and curiosity and initiative to experiment with new tools and approaches.
• Experience building AI-powered tools, prototypes, or lightweight solutions that improve team productivity and decision-making.
• Experience supporting executive-level strategic planning, operational analysis, and cross-functional decision-making.

Responsibilities

• Connect initiatives, teams, and partnerships to identify synergies, strengthen alignment, and accelerate strategic outcomes.
• Drive operational strategy across a portfolio of initiatives, connecting workstreams, identifying interdependencies, and creating alignment across Digital Experience teams.
• Identify and implement opportunities to simplify processes, eliminate friction, and establish scalable approaches that improve organizational speed and effectiveness.
• Experiment with AI, automation, and emerging technologies to develop tools, prototypes, and new approaches that transform how the team works.
• Translate complex business, technology, and operational information into data-driven insights, strategic recommendations, and compelling executive communications.
• Proactively surface emerging opportunities, risks, and organizational challenges; develop recommendations and facilitate timely resolution.
• Support strategic engagement with external partners, connecting insights and activities across relationships to strengthen collaboration and inform broader strategic priorities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level