Conversational Commerce Program Manager

Apple • Cupertino, CA

8d

About The Position

Apple Store Online is defining how Apple participates in a world where AI agents mediate commerce. The Conversational Commerce Program Manager operationalizes that vision by connecting strategic initiatives, emerging technologies, and external partnerships, bringing clarity to complexity and turning insights into action. The work spans agentic partnerships, new experiences, expansions, and coordination across the Digital Experience team.

This non-traditional Program Manager blends strategic thinking, operational expertise, and interest in emerging technology to transform how work gets done. At the intersection of strategy and operations, the role connects initiatives, partnerships, and ways of working to uncover opportunities and accelerate outcomes. The person in this role navigates ambiguity, challenges conventional approaches, and builds smarter, more scalable ways of working. They shape strategic discussions with executives and address complex operational challenges.

Requirements

• At least 4 years of experience in program management, operations, or a related discipline within a complex, cross-functional organization.
• Demonstrated ability to navigate ambiguity, structure complex problems, and translate strategic objectives into meaningful action.
• Strong analytical and problem-solving skills, including experience using data to uncover insights, evaluate opportunities, and inform decisions.
• Comfort operating in fast-paced, ambiguous environments with shifting priorities.
• Exceptional communication, storytelling, and executive presentation skills, including the ability to simplify complex concepts and influence senior stakeholders.
• Bachelor’s degree or equivalent experience.

Nice To Haves

• Experience in digital commerce and online retail across a variety of platforms.
• Experience operating at the intersection of retail strategy, technology, and organizational transformation.
• Strong understanding of emerging technologies, including AI, and curiosity and initiative to experiment with new tools and approaches.
• Experience building AI-powered tools, prototypes, or lightweight solutions that improve team productivity and decision-making.
• Experience supporting executive-level strategic planning, operational analysis, and cross-functional decision-making.

Responsibilities

• Connect strategic initiatives, emerging technologies, and external partnerships to operationalize Apple Store Online’s conversational commerce vision.
• Coordinate agentic partnerships, new experiences, expansions, and work across the Digital Experience team.
• Connect initiatives, partnerships, and different ways of working to identify opportunities and accelerate outcomes.
• Structure complex problems and translate strategic objectives into meaningful action.
• Use data to uncover insights, evaluate opportunities, and inform decisions.
• Simplify complex concepts and influence senior stakeholders through communication, storytelling, and executive presentations.
• Build smarter, more scalable ways of working and address complex operational challenges.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level