Convention Services Manager

Royal Sonesta (Kinseth Hospitality)•Minneapolis, KS

4d•$62,000 - $68,000

About The Position

The Convention Services Manager manages, coordinates, and executes group assignments turned over by the Sales Department. The role monitors contractual agreements related to guest room blocks, meeting space, food and beverage, and special concessions, and communicates group requirements to hotel departments to support successful events and strong client relationships. The manager maintains client relations and ensures convention specifications are communicated and delivered; monitors room blocks and contractual deadlines; reviews sales contracts and client details; and updates the hotel system with required information. The role collects rooming lists, menu details, meeting-room setups, refreshment-break requirements, postings, and other client needs, then produces and distributes resumes and BEOs and communicates updates to hotel staff. The manager also participates in site visits and planning meetings, coordinates between sales and operations, attends pre- or post-convention meetings, and reviews final invoices with clients upon request. The manager greets clients on arrival, monitors program deadlines, works with clients to release unneeded meeting space, and prepares thank-you notes and service evaluations with the Sales Manager. Additional responsibilities may be assigned by the Director of Sales or General Manager. The position generally works Monday through Friday, though weekend work or flexed hours may be needed based on business needs. Larger events may require evening and weekend hours.

Requirements

Strong event-detailing experience from a hotel events operation or private events space.
Previous work experience in a hotel, conference center, or large private event space.
Good verbal and written communication skills.
Extensive knowledge of food and beverage products and their proper preparation and presentation.
Extensive knowledge of meeting-room capacities, banquet setups, audio-visual needs, and other function-room setup details.
Knowledge of hotels and the competitive market.
Computer skills, including accounting programs, Microsoft Word, and Microsoft Excel.
Excellent interpersonal and sales-related skills.

Nice To Haves

Experience with Marriott CI/TY and Opera PMS.

Responsibilities

Maintain client relations and ensure convention specifications are communicated and executed for a successful meeting experience.
Monitor and manage room blocks according to contract, using group history and client information to maximize hotel revenue and adjusting as needed.
Review sales contracts and key details, including room blocks, cutoff dates, concessions, and attrition clauses; notify clients about cutoff dates and potential attrition charges.
Update the hotel system with client, sales manager, room count, payment, and other required information.
Obtain rooming lists and monitor cutoff dates; gather menu details, meeting-room setups, refreshment-break requirements, postings, and other client needs.
Produce and distribute resumes and BEOs to staff, and communicate changes and updated information to hotel departments.
Participate in site visits and planning meetings for upcoming groups.
Serve as liaison between hotel sales and operations to ensure event needs are accurately and efficiently communicated and met.
Participate in pre- or post-convention meetings and review final invoices with clients upon request.
Greet clients upon arrival and ensure they have required items according to BEOs.
Monitor and enforce program deadlines and work with clients to release meeting space they do not need.
Generate thank-you notes and service evaluations for group clients with the Sales Manager.
Perform additional responsibilities assigned by the Director of Sales or General Manager.