CONVENTION SERVICES MANAGER
About The Position
The Convention Services Manager serves as the primary point of contact for group and event clients after contracts are signed. The role oversees event planning details and coordinates with hotel departments to deliver meetings, conferences, social events, and group programs from planning through completion. The manager communicates client expectations across departments, monitors events on-site, and ensures events are delivered efficiently and with exceptional service. This position works with Sales, Catering, Food & Beverage, Operations, and other teams to coordinate meeting space, guest room blocks, catering, audiovisual requirements, room setups, and event documentation. It also manages event changes, billing accuracy, and post-event follow-up while maintaining detailed records and client communications. The role offers opportunities to contribute to guest satisfaction and hotel success in a collaborative environment, with professional development and career growth opportunities.
Requirements
- Exceptional organizational and project management skills.
- Strong communication and relationship-building abilities.
- Ability to manage multiple events and competing priorities in a fast-paced environment.
- Attention to detail and commitment to delivering outstanding guest experiences.
- Problem-solving mindset and ability to adapt quickly to changing event needs.
- Flexibility to work any days of the week, including holidays and weekends.
Nice To Haves
- Previous hotel convention services, event planning, catering, hospitality, or related experience.
Responsibilities
- Serve as the primary contact for group and event clients after contracts are signed.
- Coordinate event details, including meeting space, guest room blocks, catering, audiovisual requirements, and room setups.
- Prepare and distribute banquet event orders (BEOs) and other event documentation.
- Lead pre-convention and pre-event meetings to support communication across departments.
- Collaborate with Sales, Catering, Food & Beverage, Operations, and other teams to execute events.
- Monitor event activities on-site and address client requests or operational challenges.
- Manage event changes, billing accuracy, and post-event follow-up.
- Maintain detailed records, timelines, and client communications.
- Build client relationships that encourage repeat business and positive referrals.
Benefits
- Professional development and career growth opportunities within hospitality.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
