Convention Services Manager

Kinseth Hospitality Companies•Minneapolis, MN

About The Position

The Convention Services Manager manages, coordinates, and executes group assignments handed over by the Sales Department. The role monitors contractual agreements for guest room blocks, meeting space, food and beverage, and special concessions, and communicates client requirements to hotel departments to support successful events and strong client relationships. The position works generally Monday through Friday, but weekend work or adjusted hours may be needed based on business needs. The company operates seven days a week, 24 hours a day; larger events may require evening and weekend hours.

Requirements

Strong event detailing experience from a hotel events operation or private events space.
Previous work experience in a hotel, conference center, or large private event space.
Good verbal and written communication skills.
Extensive knowledge of food and beverage products and their proper preparation and presentation.
Extensive knowledge of meeting-room capacities, banquet setup, audio-visual needs, and other function-room setup details.
Knowledge of the hotel and its competitive market.
Computer skills, including accounting programs, Microsoft Word, and Microsoft Excel.
Excellent interpersonal and sales-related skills.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Experience with Marriott CI/TY and Opera PMS.

Responsibilities

Maintain strong client relations and ensure convention specifications are communicated and executed for successful meetings.
Monitor and manage room blocks according to contracts, using group history reports and client information to maximize hotel revenue and make adjustments as necessary.
Review sales contracts and key details, including room blocks, cutoff dates, special concessions, and attrition clauses; notify clients by the cutoff date or earlier of estimated attrition charges.
Update the hotel system with client and event information, including contact details, sales manager information, room counts when needed, remarks, payment information, and other required details.
Obtain rooming lists and monitor their cutoff dates; collect menu details, meeting-room setups, refreshment-break needs, postings, and other client requirements.
Produce and distribute resumes and BEOs to staff, and communicate changes and updated information to hotel departments.
Participate in site visits and planning meetings for upcoming groups.
Act as a liaison between the hotel's sales and operations departments to communicate client needs accurately and efficiently.
Participate in pre- or post-convention meetings and review the final invoice with the client upon request.
Greet clients upon arrival and ensure they have the items required by the BEOs.
Monitor and enforce program deadlines and work with clients to release unneeded meeting space to maximize hotel revenue.
Generate thank-you notes and service evaluations for group clients in conjunction with the Sales Manager.
Perform additional responsibilities assigned by the Director of Sales or General Manager.