Convention Services Manager

Kalahari Resorts & Conventions • Pocono Manor, PA

3d

About The Position

Kalahari Resorts & Conventions is seeking a Convention Services Manager to service assigned groups and special events and prepare them for successful execution. The manager works with event planners to plan agendas, room setups, and menus; handles bookings for one-day events; and prospects for certain social events. The role supports revenue goals by recommending menu enhancements and other resort amenities that fit clients’ needs.

As part of the leadership team, the Convention Services Manager guides, supports, and inspires associates while delivering guest experiences. The position coordinates event details to create smooth, stress-free experiences for attendees and staff and serves as a central liaison among clients, resort departments, and vendors.

Requirements

• Previous experience at a hotel or resort with an event space of at least 20,000 square feet and heavy group volume.
• 2–5 years of catering manager, conference services manager, or similar event-planning experience.
• Experience detailing and managing large (1,000+ people), complex, multi-day events with many moving parts.
• Experience negotiating changes in complex programs.
• Strong multitasking skills.
• Competency in Microsoft Word and Excel.

Nice To Haves

• Sales experience to upsell food, beverage, and meeting room services.

Responsibilities

• Coordinate all aspects of group events from initial planning through on-site execution.
• Communicate event details clearly to internal teams to support seamless delivery.
• Manage client relationships by providing guidance, support, and timely updates.
• Oversee event logistics, including room setups, audiovisual needs, and banquet requirements.
• Resolve issues quickly to maintain a high-quality guest experience and smooth operations.
• Work with event planners to plan agendas, room setups, and menus.
• Handle bookings for one-day events and prospect for certain social events.
• Suggest menu enhancements and other resort amenities to support revenue goals.
• Guide, support, and inspire associates as part of the leadership team.

Benefits

• Career growth opportunities with promotion from within.
• 401(k) matching.
• Paid time off.
• Holiday compensation.
• Health, dental, and vision coverage for full-time associates.
• Employee appreciation events.
• Discounts and perks at all resorts.
• Education assistance programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed